Senior Quality Assurance Engineer

Job Description

Job Description

WHO WE ARE

LoadUp is a fast-growing company offering consumers a modern alternative to pickup and assembly services using a tech-enabled order management and logistics platform. We serve both individuals and businesses by matching consumers with our network of service providers for junk removal, item haul-away, reverse logistics returns, white-glove assembly, and much more!

We are looking for talented, committed, driven individuals to join our team! LoadUp is a certified Great Place to Work® and is among Inc.’s list of the 5000 Fastest-Growing companies four years in a row (2019 - 2023).

OUR CORE BELIEFS

At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.

• Profit Drives Purpose - We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.
• Right Shell – We constantly need to be evaluating whether our processes, systems, and people are right sized for maximum agility.
• Own It – Everyone has a stake in the company and, therefore, is responsible for their performance.
• Fellowship Matters – We believe there is power and connection in being present in the same physical space.
• Live in Truth – We’re committed to winning the right way. Call it like it is. No sugar coating.
• Action Over Words – Words are important but 1,000 words get trumped by 1 intentional action.
• Build to Last – We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.

ABOUT THE ROLE

We’re looking for a strong Senior Quality Assurance Engineer with a passion for ensuring high-quality software to join our Product & Engineering team. You will play a crucial role in scaling our platform and delivering cutting-edge capabilities to our customers across our web application , multiple mobile apps , and publicly consumed APIs . The right candidate will collaborate with a phenomenal group of software engineers and product managers and be directly involved with the growth of our product organization to deliver and scale a transformational software product.

Technologies & Tools We Use:

• Frontend: Stimulus, React, TypeScript, Turbo, Tailwind, Capybara, Jest
• Backend: Ruby, Rails, Node, Postgres, Redis, Sidekiq Pro, RSpec, GraphQL
• Mobile: React Native, Turbo Native
• Workflow and Deployment: Github, Heroku, AWS, AppSignal
• Planning & Design: JIRA, Confluence, Miro, Figma

WHAT WE'RE LOOKING FOR

Experience & Expertise

• 8+ years designing and developing test automation frameworks from scratch using tools like Playwright, Selenium, Cucumber, JavaScript/TypeScript, Java, or similar.
• 4+ years hands-on software testing and writing automation code in at least one language (JavaScript, TypeScript, Java, C#, Python) and mentoring team members technically.
• 4+ years creating and executing automated tests for REST APIs , including intercepting and mocking complex calls.
• 4+ years leading complex end-to-end test automation projects .
• 4+ years using test management and defect tracking tools to drive defect strategy (priority, traceability, root cause analysis, reporting).
• 2+ years implementing automated test suites across testing types (unit, component, API, UI, UAT, E2E).
• Experience signing off engineering tickets through automated and manual smoke testing.

Technical Skills

• Deep understanding of QA methodologies, defect tracking, and risk-based testing .
• Proficient with automated testing tools (RSpec, Capybara, Cypress, Playwright, Selenium) and maintaining robust test suites for frontend and backend.
• Skilled in API testing using Postman, Insomnia, or Karate; experience with REST and GraphQL, including authentication and error handling.
• Familiar with CI/CD integration, deployment workflows, and rollback strategies .
• Strong debugging and log analysis skills ; experience inspecting databases (PostgreSQL) and queue-based systems (Sidekiq).

Process & Leadership

• Experience creating test plans, test cases, traceability matrices, and improving QA processes (bug triage, release workflows).
• Advocates for shift-left testing and QA involvement early in development.
• Able to drive team adoption of QA best practices and mentor team members on automated testing.
• Owns QA function within a squad and drives release readiness and production validation workflows.

Collaboration & Communication

• Works closely with developers, product managers, and designers .
• Comfortable leading bug bashes, quality audits, and release testing cycles .
• Strong communicator with clear, actionable bug reports and contributions to documentation.

Tooling & Cross-Platform Experience

• Experience with TestRail, Xray, JIRA , and monitoring/logging tools ( Datadog, AppSignal, Sentry ).
• Familiarity with Heroku, PostgreSQL, Redis, AWS .
• Comfortable testing across web (React + Rails), mobile (Turbo Native & React Native), public-facing pages, and 3rd party integrations (Stripe, Twilio, Kustomer, SendGrid).

Mindset & Initiative

• Automation-first mindset and ability to prioritize between long-term improvements and immediate team needs.
• Drives QA strategy , ensures high-quality releases, and champions best practices across teams.

WHAT YOU CAN EXPECT

At LoadUp our goal is to foster an environment that celebrates the success of all team members and build a winning culture. We offer a dynamic, transparent work environment where innovative ideas thrive, and teamwork is key to providing exceptional service to our customers. If you're looking to contribute to a company that values making a positive impact while constantly seeking new paths to success, we're the perfect place for you.

• Competitive Compensation - Earn a competitive salary that rewards results and team impact.
• Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance coverage to support your well-being, on and off the job.
• Flexible Spending & Savings Options – Tailor your healthcare planning with FSA or HSA accounts, putting control and flexibility in your hands.
• Unlimited Paid Time Off – Take the time you need to rest, recharge, or explore life outside of work.
• 401(k) with 5% Company Match – Plan for the long-term, including a generous company contribution.
• Employee Recognition Program – Get rewarded and celebrated for your contributions.
• Monthly Lifestyle Stipends – Support for the essentials, or the extras, designed to enhance your everyday experience.
• Referral Rewards Program – Help us build a high-performing team and get rewarded for referring great talent.
• Growth with Purpose – We’re a scaling company where career paths evolve. You’ll have the opportunity to grow alongside the business and shape its future.

LoadUp is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.