DeCANetwork Operations Engineer L3 Systems

Full-time

Description

We are looking for a qualified and proactive NOC L3 Engineer to join our company as we continue to grow. A NOC L3 Engineer is the first level escalation for the NOC L2 watch. You will be required to answer calls, work remedy Tickets, troubleshoot network issues and train Junior Personnel. You will work closely with VOIP, Senior Engineers as well NOC L2 personnel. Ensuring service level agreements are met and providing courteous support for our customers. Prior service desk and desktop support experience is helpful. As L3 Engineer you will troubleshoot Wireless connections, Access Points, Cisco routers and switches. Work with remote locations Utilize tools such as Prime, Splunk, Remote desktop, wire shark and Netcool. Must have a solid working knowledge of Cisco, Wireless infrastructure and Circuit troubleshooting. Linux Server experience is also required for Netcool/ Tivoli support activities.

NOC L3 engineers also participate in a 24/7 rotational on-call schedule to provide support to the L2 watch after hours.

Requirements

Bachelor’s degree or Technical Training (Computer Science or a related field) recommended.

Motivated self-starter

Minimum of 5 years working in a Network Operations or Service Desk environment.
Experience interacting with users to identify requirements and resolve network problems.
Experience working cooperatively and communicating effectively with management and colleagues.
Demonstrated record of delivering quality customer service and communicating effectively both verbally and in writing.
Knowledge of structured wiring systems and standards.
Knowledge of network technologies such as TCP/IP, Ethernet and Wireless LAN protocols.
Experience working with network firewalls, and Virtual Private Networks (VPNs), Linux Servers.
A good knowledge of industry trends and hardware and software.

Clearance requirement: Secret

Certification requirements:

Sec +

CCNA Required

CCNP Preferred

Travel: <5%

About Us:

CompQsoft Inc. Established in 1997, headquarters in Houston, TX and office in Leesburg, VA. CompQsoft offers a range of comprehensive Cyber Security, Infrastructure, Cloud solutions, ERP implementation, Business Intelligence, Application development, Ecommerce applications and Management consulting services. CompQsoft is Certified CMMI Level 3 practitioner for Development and Services, ISO 9001:2015, ISO 27001:2013 & ISO 200001:2011 Certified. CompQsoft is a fast growing company with a strategy and methodology that is strongly focused on the success of our clients, predominantly the Federal government.

CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any nonmerit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development.