Partner Program Ops II (Specialist)
A client with Kforce is seeking a Partner Program Ops II to join their team for a remote role. Summary: As part of the GTM Programs & Operations team within the clients Global Partner Ecosystem (GPE), the Partner Program Ops Specialist will be a critical force in shaping and managing the operational backbone of our evolving, unified Partner Program. This role will support the operational and programmatic rigor behind the launch of our program and commercial models (RevShare, Reseller, Referral, 3P App), ensuring a seamless, efficient, and compliant partner experience from onboarding through offboarding. In this highly cross-functional role, you will drive operational efficiency, enable revenue recognition, and help scale and automate across the program and models. You'll collaborate closely with stakeholders across Finance, Legal, Product, GTM Revenue, and other teams to deliver a world-class partner experience rooted in transparency, ease, and scalability. We're looking for someone who blends deep operational acumen with strategic foresight-ideally with experience in partner program design/optimization or building/scaling a product-and who is energized by turning complexity into streamlined, scalable processes. Duties:
- Design and manage the end-to-end partner journey (onboarding, active engagement, and offboarding) across both self-serve and managed models
- Ensure accurate downstream system enablement (e.g., provisioning, billing, tier access)
- Partner with internal teams to enforce compliance policies and offboard partners no longer in good standing
- Develop and manage upgrade/downgrade mechanisms based on partner performance and engagement
- 5+ years of experience in program operations, partner management, or business operations
- Data-driven decision-maker with a strong ability to analyze process efficiency and impact
- Exceptional communication and organizational skills; ability to manage ambiguity and
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