Inside Sales Representative

Job Description

Job Description

The Position

CallRail is seeking an Inside Sales Representative (ISR) to join our high-performing Small Business (SMB) sales team. As a key driver of growth, you'll help small businesses discover how CallRail's solutions can support their success while contributing to the continued expansion of our customer base.

In this role, you'll engage exclusively with warm inbound leads—SMB prospects who have expressed interest in CallRail or started a free trial. Rather than cold calling, you'll focus on conducting consultative product demonstrations, identifying customer challenges and goals, and showcasing the value of CallRail's suite of solutions. Your success will come from building strong relationships, delivering a seamless buying experience, and converting interested prospects into long-term customers.

• You will conduct product demos for SMB prospects and convert them to free trials
• Implement net new leads with CallRail's suite of products and convert them to customers
• Uncover business initiatives and pain points to map back to our solutions
• Research and understand various lines of business and personas
• Sell on Value and Return on Investment vs. technical functionality

• Proven track record of exceeding quota as an Account Executive or SDR
• 1 year of software sales experience as an Account Executive or SDR; strong preference for marketing technology sales
• Experience with high volume SMB sales is a huge plus
• Amazing written and verbal communication skills
• Expertise in solution-selling, account planning, and forecasting/pipeline management
• Experience with Outreach is a plus
• Proficiency using Salesforce.com and Google Suite
• Can work as part of a team and/or independently
• Knows how to navigate a fast-paced environment
• BA/BS strongly preferred

If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

• Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday * an in-office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events
• Hybrid work options with $500 office stipend to set up your home office
• Designated bike storage

This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays.

Beginning in January 2027, CallRail will transition to a 3.5-day hybrid model, with in-office days on Mondays, Wednesdays, and Thursdays during the 1st and 3rd weeks of each month, and Monday through Thursday during the 2nd and 4th weeks.

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You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).