Customer Support Specialist

Job Description

Job Description

RemX Staffing is hiring Onsite Customer Support Specialists in Alpharetta, GA

For a faster response please email an updated resume to [email protected]

Start date-asap

Pay Rate-$21/hour Bilingual candidates-$21.50

Location-Onsite-Alpharetta, GA

Hours-8am-5pm or 11am-8pm

• Job Duties
  • Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are anywhere between 5-29 day past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
  • Identify root cause of customer delinquency and generate effective solutions for AHFC and customer using negotiation skills and by educating the customer. (unforeseen circumstances)
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude
  • Adhere to appropriate compliance policies and procedures

Requirements:

MUST have a Bachelors Degree

• Excellent Verbal Communication: Ability to communicate clearly and effectively, ensuring easy understanding by customers.
• Multitasking Skills: Must be capable of talking and typing simultaneously.
• Customer Service Orientation: A focus on providing exceptional service to customers.
• Strong Phone Skills: Proficiency in handling phone-based interactions.
• Self-Starter Attitude: Demonstrates initiative and takes ownership of tasks.
• Self-Awareness: Recognizes personal strengths and areas for improvement.
• Adaptability to Feedback and Change: Open to receiving feedback and adaptable to changes in processes.
• Proactive Learning: Willingness to learn and stay updated on relevant information
• Preferred Qualification: A 4-year college degree.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.