Loan Operations Manager

Job Description

Job Description

Jacobs & Co. has been a trusted partner in helping borrowers achieve homeownership for over 9 years. Our team-oriented atmosphere fosters a culture of excellence, focused on delivering exceptional customer experiences. We prioritize being a trusted advisor to clients, tailoring services to meet their unique needs and circumstances.

In this role, you will maintain a deep understanding of loan products, features, services, and behaviors. You'll ensure ongoing product compliance by monitoring and testing existing products, and you'll develop, document, and validate business and technical requirements, process flows, use cases, test plans, and work streams for both existing and new product launches, including interest rate and loan fee plans. A key responsibility will be to create and maintain documentation and test work papers related to system configurations and environments, ensuring alignment with mandated risk controls.

As a functional and technical subject matter expert, you'll ensure loan products and technical decisions meet strategic goals and regulatory requirements. Collaborating with cross-functional teams, you’ll prioritize strategic requests, execute high-quality changes, and keep stakeholders informed. You'll also oversee product integration by managing general ledger interfaces for principal, accrued interest, interest expense, and event fee assessments in partnership with Reconciliation and Accounting teams.

• 3+ years Banking Operations experience; or a combination of education and experience. PC proficient, including MS Word and MS Excel.

• 3 – 5 years of experience in product management and core banking platform.

• 3+ years supervisory/managerial experience required.

• 3+ years of experience working with FIS IBS InSight and related third-party vendors.

• Proven accuracy and thoroughness

• Analytical and problem-solving skills.

• Able to work independently.

• Good written and verbal communication skills

• Adapts easily to change in the work environment.

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• 401(k) retirement plan with company match.

• Paid time off and holidays.

• Professional development and training opportunities.

• Supportive and collaborative work environment.