Director of Operations

**About Us** Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry' largest network of experts, Freeman's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter. **Summary** It is the responsibility of the Director Operations to lead and direct the operations team to ensure strong business initiatives and service excellence. Develop good working relationships with the other branches and sales teams. Oversee the quoting, invoicing, and expense process for the branch. Develop the staff for future growth within the branch or company. Create and standardize operational policies and procedures. Professionaly interacts with customers, team members, and third-party vendor/partner relationships to provide the highest level of customer service. This position will support our Event & Exhibit Services team. The position follows an in-person schedule working full-time in-office and/or show-site based out of Atlanta, GA. **Essential Duties & Responsibilities** + Lead and direct the operations team in all aspects of business and ensure readiness for existing workloads and anticipated future growth. + Budget the branch revenue and expense. Control expenses such as overhead, payroll and overtime. + Work closely with the VP or brand management to establish and amend policies and procedures as required. Ensure compliance. + Work with department heads to ensure appropriate hiring, firing, staffing, mentoring, coaching, and training/development. Ensure succession plans are in place for team. + Conduct meetings with department heads to review schedules, implement programs, and coordinate inter-department activities. + Review and analyze job cost sheets and weekly payroll reports. + Ensure that the team completes appropriate training and safety programs and operates in a safe and compliant manner. + Handle union contract negotiations and grievances as necessary. + Maintain solid working relationships with vendors and labor providers. + Work with various branch personnel to alleviate problems between AV and Expo branches. + Evaluate and negotiate branch union/labor contracts as well as facility contracts. + Create, evaluate, and implement appropriate Show-site operational procedures. + Perform other duties as assigned. **Education & Experience** + Fluency in Vietnamese (spoken and written) preferred to effectively communicate with clients, candidates, or stakeholders within Atlanta branch. + Bachelors Degree or equivalent from a four (4) year college preferred, High school diploma or equivalent required. + Five (5 to 7) years operational management experience. + Excellent knowledge base in Audio, Lighting, Video, and Set Systems. **What We Offer** Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions. + Medical, Dental, Vision Insurance + Tuition Reimbursement + Paid Parental Leave + Life, Accident and Disability + Retirement with Company Match + Paid Time Off **Diversity Commitment** At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws. \#LI-Onsite