WFH Call Center Customer Service Specialist
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Job Description:
We are looking for a WFH Call Center Customer Service Specialist to join our team at Lehman Website Design and Marketing. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients through phone and email communications.
Job Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Assist customers with inquiries, requests, and issues regarding products and services
- Provide accurate information about products, services, and company policies
- Document customer interactions, issues, and resolutions in the system
- Collaborate with team members to ensure customer satisfaction and resolution of issues
- Adhere to company guidelines and quality standards in customer interactions
Essential Qualifications:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask, prioritize, and manage time effectively
- Proficiency in using customer service software and systems
- High school diploma or equivalent
Desired Experience:
- Previous experience in a call center or customer service role is preferred
- Familiarity with website design, marketing, or advertising industry is a plus
Salary & Benefits:
- Minimum Salary: $24,000 per year
- Maximum Salary: $120,000 per year
- Currency: USD
- Benefits: To be discussed
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