Front Desk Representative -Hotz Scoggins Medical Center
- Completes sign-in of patients documenting arrival time, updating patient demographics and in-surance carrier, printing encounter and checking in patient on EMR.
- Gathers data for patient registration, obtains consent for treatment, collects and scans insurance and identification cards and uploads to the appropriate patients EHR.
- Verifies coverage and eligibility on new patients by calling third party payors.
- Communicates with patient about correct co-pays and deductibles with expectation of payment at the time of service.
- Knowledgeable of SFS process and able to explain and assists clients with application process.
- Updates sliding fee scale applications and/or assists patient in completion of new application and documents in off-bill comments in global alerts.
- Processes cancellation and no-show according to protocols.
- Answers incoming calls for adding or canceling appointments to provider schedules. Verifies phone number, date of birth and insurance information.
- Verifies and reviews next day provider schedules for errors in scheduling.
- Responsible for scheduling follow up appointments for patients.
- Responsible for generating return to work/school forms for patients.
- Follows walk-in policy and procedure.
- Prepares provider monthly manual productivity reports indicating encounters, cancellations and no-shows.
- Assists patients with requests for their medical records following release of medical record poli-cy and procedure.
- Performs other duties as assigned.
- Act as point of contact for the front office staff when the manager is not in the office for activi-ties such as schedule coordination.
- Coordinates daily call schedules each day for each provider (front office/medical records)
- Conducts schedule adjustments to maximize productivity and reduce the impact of provider shortages due to unplanned absences.
- Assigns staff to work provider reschedules/delegates duties among front office staff regarding provider schedules.
- Maintain a schedule of duties for front office to complete (i.e. end of day duties).
- Completes monthly productivity reports.
- Addresses patient opportunities before they escalate and require management intervention. Dis-cusses any negative patient encounter that required intervention with manager.
- New staff training and continuing education.
- Assist with interviews for front desk candidates as requested.
- Schedule/plan/organize front office meetings.
- Coordinate copier maintenance and service including monthly reporting.
- Manage postage including tracking/reporting monthly spending, refilling account, and submit-ting expense reports to finance department.
- High school diploma or GED.
- One year work experience, preferably in a medical office setting.
- Training specific in medical terminology, insurance requirements, customer service highly desirable.
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