Live Chat Support
This is a remote position.
Earls Plumbing & Drain Cleaning is seeking a dedicated individual to join our team as a Live Chat Support representative. In this role, you will be responsible for providing exceptional customer service and support to our wholesale clients through our online chat platform.
Location: United States (Remote)
Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order processing
- Proactively engage with customers to ensure satisfaction and promote loyalty
- Collaborate with internal teams to address customer concerns and improve processes
- Maintain accurate records of customer interactions and transactions
Qualifications:
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Previous customer service experience preferred
- Proficiency in using live chat software and CRM systems
If you are passionate about providing top-notch customer service and enjoy working in a collaborative team environment, we want to hear from you!
Requirements
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Previous customer service experience preferred
- Proficiency in using live chat software and CRM systems
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