Community Supervisor

COMPANY OVERVIEW:

Hodnett Cooper is a locally owned, family business, with more than 40 years of experience as a mainstay in vacation rentals, association management, and real estate in the Golden Isles. Hodnett Cooper specializes in St. Simons Island and the southeast coastal region of Georgia. We pride ourselves in being St. Simons Island’s comprehensive resource for vacation rentals and coastal Georgia information.

Managing over 17 premier Homeowner Associations on St. Simons Island and Jekyll Island, Hodnett Cooper will exceed expectations. Our team is here to assist in making the most of your real estate investment. The Hodnett Cooper Association Management team is dedicated to making your St. Simons Island ownership experience smooth, stress-free, and enjoyable.

POSITION SUMMARY:

To continue our tradition of exceptional service while continuing to grow, Hodnett Cooper Association Management is searching for a detailed and proactive community supervisor to assist local, luxury, communities. Must have a strong ability to solve problems, manage multiple tasks at once, and receive direction from leaders. The ideal candidate is enthusiastic and professional on the phone and in person. The ability to work with a seasoned team and an eye for detail is key to success. Able to operate MS Office suite programs independently and an ability to quickly learn new technology is needed. Will work closely with other staff, owners and guests. 2+ years of office setting or customer service position is ideal. Hours 8:30 to 5:30, you must be able to work weekends and holidays, and operate indoors and outdoors.

RESPONSIBILITIES:

• Form valuable relationships with owners.
• Assist guests, owners and reservationists. Liaise with partners and vendors. Support others.
• Maintains working relationships with inter-departmental staff, HOA management, vendors, and residents
• Maintains open lines of communication to ensure community issues are handled appropriately and in an organized timely manner.
• Respond to owner and guest needs, requests, and complaints. Offer suggestions of activities and dining.
• Perform functions including but not limited to: record keeping, filing, word processing, data entry, run daily reporting and other essential needs as required.
• Coordinate and track important dates for meetings, board meetings, annual, and budget meetings complying with HOA specific notice requirements.
• Drafts, edits and prepares correspondence, minutes, reports, and other material for board members, owners, guests, management & vendors.
• Provide and maintain a log of upcoming projects, board, and homeowner requisitions/suggestions for improvements. Perform regular property walk throughs individually and with HOA team members noting areas in need of attention.

QUALIFICATIONS:

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with owners and guests
• Strong organizational skills
• Excellent written and verbal communication skills
• Demonstrates ability to prioritize work and manage time, often under pressure
• Hard-working, detail-oriented, and committed to producing great end results
• Ability to work inside and outside throughout the year

COMPENSATION & BENEFITS:

Annual Salary: $50,000 - $60,000 based on previous experience

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Employee recognition programs
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule:

8:30am-5:30pm, Weekends Required

Job Type: Full-Time

Job Location: Saint Simons Island, GA