Dynamics 365 Contact Center Technical Lead

Job Description

Job Description

About Us
Technology Alliance Solutions, Inc. (TAS) is a leading CRM, ERP, marketing automation, and cloud solutions provider, committed to helping businesses achieve measurable growth through innovative, results-driven services. Our team of highly skilled consultants specializes in Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Marketing Automation, Systems Integration, and Strategic Advisory Services. We proudly serve SMBs, mid-market, and enterprise organizationsas well as U.S. state and federal agenciesdelivering tailored solutions across a wide range of industries.

At TAS, collaboration is the cornerstone of every successful engagement. Our approach combines deep technical expertise with a clear understanding of client objectives, aligning technology with business goals to drive operational efficiency, process optimization, and sustainable ROI. When you partner with TAS, you gain more than a solutions provideryou gain a trusted technology ally dedicated to helping you unlock the full potential of your CRM, ERP, marketing automation, and cloud investments.

Role Overview
TAS is seeking a Dynamics 365 Contact Center Technical Lead for a full-time, remote 1099 contract supporting enterprise-level deployments of Microsoft Dynamics 365 Contact Center and Omnichannel for Customer Service.

This role combines technical leadership, hands-on delivery, and team mentorship to ensure the successful implementation of multi-channel customer engagement solutions powered by Dynamics 365, Copilot, Power Virtual Agents, and Azure Communication Services.

The ideal candidate has recent, hands-on experience implementing Dynamics 365 Contact Center (CCaaS), along with a deep understanding of Omnichannel, Unified Routing, Workstreams, and DevOps practices. Youll collaborate closely with Solution Architects, guide developers, and ensure delivery aligns with Microsoft best practices and enterprise standards.

Key Responsibilities

• Lead the technical delivery of Dynamics 365 Contact Center solutions, including:
  • Omnichannel for Customer Service (voice, chat, SMS, and social)
  • Unified Routing and Workstream configuration
  • Microsoft Copilot and Power Virtual Agents integration
• Collaborate with Solution Architects to design and implement backend and third-party integrations
• Provide technical leadership and mentorship to developers, ensuring maintainable, scalable, and high-quality code
• Review configurations, plug-ins, Power Automate flows, and integrations for compliance with Microsoft standards
• Implement and manage CI/CD pipelines, ALM, and DevOps practices within Azure DevOps
• Troubleshoot complex system issues and identify optimization opportunities
• Participate in code reviews, environment management, and release planning

Required Skills & Experience

• Recent, hands-on experience with Dynamics 365 Contact Center (CCaaS)
• 5+ years of experience with Dynamics 365 Customer Service and Omnichannel for Customer Service
• Strong understanding of Unified Routing, Workstreams, and Queue Management
• Experience integrating Microsoft Copilot, Power Virtual Agents, or Copilot Studio
• Familiarity with Azure Communication Services (ACS) or Teams Voice integration
• Strong technical knowledge of Power Platform, Dataverse, Power Automate, and custom connector development
• Proficiency with Azure DevOps, managed solutions, and CI/CD pipelines
• Excellent collaboration, communication, and documentation skills
• Ability to lead technical delivery and mentor development teams

Bonus Qualifications

• Experience with AI-driven routing, voice transcription, or sentiment analysis
• Prior leadership experience on enterprise-scale Dynamics 365 implementations
• Microsoft certifications such as:
  • PL-200: Power Platform Functional Consultant
  • MB-230: Dynamics 365 Customer Service Functional Consultant
  • AZ-204: Developing Solutions for Microsoft Azure

Engagement Details

• Role: Dynamics 365 Contact Center Technical Lead
• Type: 1099 Contract
• Duration: Initial 36 months (extension likely)
• Rate: $70/hour (1099)
• Schedule: Full-time (40 hours/week)
• Location: Remote (U.S.-based only)
• Travel: None

How to Apply
If youre a hands-on Dynamics 365 professional with proven experience delivering Contact Center (CCaaS) and Omnichannel solutions, wed love to hear from you.

Please submit your resume and availability to [email protected].

Join TAS and help deliver next-generation, AI-powered customer engagement solutions built on Microsoft Dynamics 365 Contact Center.

This is a remote position.