Customer Service Representative CSR

Job Description

Job Description

Legacy Veterinary Clinic is a brand-new, modern animal hospital opening in College Park, GA. We are seeking an experienced, high-energy Customer Service Representative (CSR) to be the "Director of First Impressions" for our founding team. This isn't just a desk job—it’s an opportunity to help build a clinic from the ground up, set the standard for client care, and grow with a practice that values your expertise. If you are a proactive professional who thrives in a fast-paced environment and loves both people and pets, we want you!

Key Responsibilities

• The Legacy Experience: Provide a warm, professional, and empathetic welcome to every client and patient.
• Clinic Flow Management: Manage a brand-new appointment schedule, multi-line phone systems, and digital communications (email/text) with efficiency.
• Client Education: Confidently discuss the value of preventive care, including vaccines, heartworm/flea prevention, and wellness plans.
• Pharmacy & Scribing: Process prescription refills and assist DVMs with real-time medical record entry to ensure seamless client visits.
• Financial Mastery: Accurately process payments, present treatment estimates, and handle billing inquiries with transparency.
• Practice Building: Help establish front-office workflows, client forms, and communication "scripts" for our new facility.

Skills & Qualifications

• Experience: Minimum 1–2 years of current veterinary front-desk experience is required.
• Communication: Exceptional verbal and written skills; ability to remain calm and professional during high-stress situations or emergencies.
• Tech-Savvy: Proficiency with Veterinary Practice Management Software (e.g., ezyVet, Cornerstone, or Pulse) and modern office technology.
• Attributes: A "self-starter" mentality, strong attention to detail, and a passion for advocating for pet health.

Company Description

About Legacy Veterinary Clinic
Legacy Veterinary Clinic is not just a new animal hospital; it is a fresh chapter for veterinary care in the College Park community. Founded on the principles of medical excellence, transparency, and a deep respect for the human-animal bond, we are building a facility designed to be as welcoming for our staff as it is for our patients.

Why We Started
We believe that "the way it’s always been done" isn't always the best way. Legacy was created to provide a modern, tech-forward environment where clinical protocols are evidence-based and the workplace culture is rooted in collaboration, not burnout. We are a locally-owned INDEPENDENT practice that values the unique "vibe" of College Park and strives to be the neighborhood’s most trusted partner in pet health.

Company Description

About Legacy Veterinary Clinic\nLegacy Veterinary Clinic is not just a new animal hospital; it is a fresh chapter for veterinary care in the College Park community. Founded on the principles of medical excellence, transparency, and a deep respect for the human-animal bond, we are building a facility designed to be as welcoming for our staff as it is for our patients.\n\nWhy We Started\nWe believe that "the way it’s always been done" isn't always the best way. Legacy was created to provide a modern, tech-forward environment where clinical protocols are evidence-based and the workplace culture is rooted in collaboration, not burnout. We are a locally-owned INDEPENDENT practice that values the unique "vibe" of College Park and strives to be the neighborhood’s most trusted partner in pet health.