Manager, Housing Compliance and Governance
Target Salary Range: $70,600- $88,300
Position Summary:
The Housing Compliance and Governance Manager will ensure that the Housing Assistance program, including Housing Choice, Homeflex, and AH-owned programs, adheres to all external and internal housing-related governance policies and regulations. This position will conduct regular audits, enhance and develop policies, manage Enterprise Income Verification (EIV), oversee the Inventory Management System/PIH Information Center (IMS/PIC), track the Two Year Tool (TYT), oversee HUD’s Special Program Voucher utilization, facilitate training, and collaborate with various teams to ensure compliance and promote best practices in housing governance.
Essential Duties and Responsibilities:
- Serve as a liaison between HUD, PHAs, state and local officials regarding housing compliance and governance.
- Monitor changes in housing legislation and regulations, updating organizational policies and procedures as necessary.
- Manage the PIH (Office of Public and Indian Housing) notices provide guidance and updates to varies HUD updates that are applicable to AH housing programs.
- Stayed informed about the industry’s best practices, housing compliance, and governance advancements.
- Assess the compliance performance of internal operations and external partners.
- Conduct targeted performance assessments on PHAs, identifying deficiencies, recommending solutions, and providing technical assistance to improve customer service operations.
- Develop and implement quality assurance strategies to enhance service efficiency and maintain regulatory compliance at AH Owned, Housing Choice, HomeFlex and RAD programs.
- Utilize data management systems to track housing operations performance trends, compliance issues, and customer service efficiency.
- Conduct regular time studies and assessments of housing staff processing to ensure compliance with applicable laws, regulations, and internal policies.
- Review and analyze compliance data related to housing to identify trends, risks, and areas for improvement.
- Prepare and presented comprehensive reports on compliance findings, recommendations, and governance matters to leadership on learning and processing for HCVP leadership and other stakeholders upon request.
- Investigate and resolve compliance-related issues in housing programs, ensuring prompt and effective responses.
- Serve as a point of contact for compliance with inquiries related to housing and provided guidance and support to employees.
- Maintain accurate records of compliance activities, audits, and governance-related documentation.
- Oversee the data upload to the IMS/PIC and EIV systems, close unresolved processes, and maintain security and data integrity.
- Monitor AH’s lease-up goals for AH’s partners and HC, AH Owned, RAD and Homeflex properties.
- Monitor the TYT process and provide status reports as required.
- Must be Customer-Focused always keep the customer's best interests in mind and strive to improve their experience.
Knowledge and Skill Requirements:
- Strong understanding of compliance regulations and standards relevant to the industry.
- Knowledge of continuous improvement methodologies is needed to identify opportunities for improving compliance-related processes.
- Excellent analytical skills with a keen eye for detail and accuracy.
- Strong communication and interpersonal skills, with the ability to work collaboratively across departments.
- Ability to handle sensitive information with confidentiality and integrity. to meet compliance deadlines.
- Ability to work in high-pressure situations with tight timelines.
- Strong people leadership and development skills.
- Ability to build strong partnerships.
- Strong facilitation skills coordinating activities across multiple units and departments; must be able to assess, plan, coordinate, supervise projects,
- Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, and strategic proficiency with using technology applications to support organizational objectives which include but not limited to the following:
- Proficient in customer service software and tools; experience with CRM systems is a plus.
- Proficient in using compliance management tools and software.
- Must demonstrate some level of Yardi Voyager 7S, SharePoint, QCMS, HUD Systems (EIV, PIC), Financial Reconciliation, Audit Compliance (QA/QC). Client and Team Building
- Case Management, Written Communication, Verbal Communication
Preferred:
- Familiarity with Section 8 housing and HUD policies/procedures and extensive knowledge of federal, state, and city agency laws, codes, rules, regulations, policies, and procedures relating to and impacting the HCVP.
Education and Experience:
- Bachelor’s degree in business, Communications, or a related field preferred
- Proven experience in customer service or a similar role, focusing on escalation management.
- At least five (5) years of progressively responsible experience in Housing Choice, Public Housing, Affordable housing tool, such as HOME, LITCH.
- At least two (2) years of experience with utilizing performance metrics and efficiency ratios typically used in production-oriented environments.
- Formal certifications will be required for the job and must be completed within 12 months of date of hire; these may include but are not limited job-relevant certifications, and affiliations,
- An equivalent combination of education, training, and experience that provides the required knowledge and abilities may be substituted for a portion of the bachelor’s degree.
Working Conditions:
Generally, work in an office environment requires occasional out-of-office time. Must be able to sit and stand for long periods of time. The candidate must also be able to work in a deadline-focused and pressure-driven environment. Occasional overtime is required to meet workload demands. The candidate must have and maintain a valid state of Georgia driver’s license and be fully insurable for the purpose of obtaining clearance on the company's “Authorized Drivers List.”
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