Field Service Engineer, EV Charging

Transform the everyday with us!

Are you passionate about building a better tomorrow? Heliox, a Siemens business, is providing electric vehicle charging solutions to some of the biggest companies and cities in America. Jump into the driver seat as we accelerate into a truly hyper growth market.

We are shaping the market with innovative EV charging technologies and are dedicated to driving an open and accessible market for electric vehicles, as well as planning and implementing secure grid connections to enable further growth of EV adoption.

We are looking for a Field Service Engineer, EV Charging. This position will be based in Atlanta GA.

You’ll make a difference with the following duties:

Field Service, Commissioning & Customer Enablement

• Maintaining our product line in the form of repairs, modifications and maintenance
• Providing onsite commissioning activities inclusive of Site Acceptance Testing
• Programming, performing input/output tests and measurements, on-line and on-site
• Providing preventive and corrective maintenance as needed
• Providing onsite training to customers

Technical Support & Troubleshooting

• Providing first line of company-support in case of technical product issues
• Supporting the 24x7 Helpdesk on regular basis
• Assisting as a technician of the 3rd line support in solving malfunctions
• Diagnosis of failures in case of abnormal product performance

Quality Assurance, Partner and Contractor Oversight & Compliance

• Quality control for third party technical service partners
• Supervising 3rd party contractors onsite
• Preparing necessary tools, materials, documentation, permits, travel arrangements and briefings as needed

Documentation, Reporting, Records & Continuous Improvement

• Preparing test and service reports
• Updating and enhancing service documentation
• Maintaining record of all service activities according company procedures
• Developing suggestions for improvements to our products and services
• Supporting development with deployment, testing, and feedback of new products

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Minimum Bachelor's Degree in Electrical Engineering, Electronics and/or Mechatronics or 3 additional years of experience with the following requirements.
• 1+ year of experience with the following:
• Current commissioning and/or service work
• Electrical installations
• Troubleshooting inverters, electronics, wiring, and cooling systems
• Serial communication and diagnostic tools, including CAN, EtherCAT, RS485, and RS-232
• Safety regulations such as NFPA 70E and OSHA
• Customer service principles and practices
• Using computers for technical and service-related tasks
• Reading and interpreting circuit schematics
• Fluent in English language
• Ability to travel (both local and national) up to 90%
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• 2-3 years of current commissioning and/or service work

Please note, this is a salaried position with the ability to earn overtime and bonus.