IT Support

About Ortho Sport and Spine Physicians:
Ortho Sport and Spine Physicians is a leading medical practice specializing in orthopedic and spine care. Our mission is to provide exceptional patient care and innovative treatment options to improve the quality of life for our patients. As part of our commitment to excellence, we are seeking an IT Support Specialist to join our team and contribute to our continued success.
Job Summary:
As an IT Support Specialist at Ortho Sport and Spine Physicians, you will play a critical role in ensuring the smooth operation of our information technology systems. You will provide advanced technical support to our staff, diagnose, and resolve complex IT issues, and help maintain our network infrastructure. This position requires a strong knowledge of IT systems, exceptional problem-solving skills, and excellent customer service abilities.
Key Responsibilities:

1. Technical Support: Provide technical support to end-users, including diagnosing and resolving hardware, software, and network issues promptly and efficiently.
2. System Maintenance: Assist in the maintenance and administration of the organization's IT infrastructure, including servers, workstations, and network devices.
3. Software Management: Install, configure, and update software applications as needed, ensuring compliance with licensing agreements and security protocols.
4. Hardware Management: Manage hardware inventory, perform equipment upgrades, and coordinate with vendors for hardware repairs and replacements.
5. User Training: Train end-users on proper IT procedures and best practices to enhance productivity and security awareness.
6. Security Compliance: Monitor and enforce IT security policies and procedures to protect sensitive data and ensure compliance with industry regulations.
7. Troubleshooting: Investigate and resolve complex technical issues, escalating to higher levels of support when necessary.
8. Documentation: Maintain accurate records of IT equipment, configurations, and support activities.
9. Collaboration: Collaborate with other IT team members, vendors, and external partners to implement IT projects and solutions effectively.
10. Other duties as assigned by manager.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field preferred.
• Must be willing to travel 10% of the time overnight.
• Regular travel to local GA clinics required with mileage reimbursement.
• Proven experience in an IT support role or similar position.
• Strong knowledge of Microsoft Windows and Office products.
• Familiarity with networking concepts, protocols, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified IT Professional) are a plus.

Benefits and Perks:

• Work-Life Balance: Enjoy a balanced life with paid time off and the flexibility to take care of personal commitments.
• Holiday Cheer: Celebrate and spend time with loved ones with eight paid holidays throughout the year.
• Professional Growth: We invest in your career development with professional development assistance, empowering you to expand your knowledge and skills.
• Comprehensive Coverage: Your health and well-being are essential to us. We provide medical, dental, and vision insurance coverage.
• Sailing into the Future: Secure your financial future with a 401k plan and company-matched contributions, preparing you for your next journey beyond work.

Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices based on race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.