End User Computing Lead

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At Aveanna, we’re proud to create a workplace where you feel valued, supported, and inspired. Here’s what sets us apart:

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• Recognized for Best Leadership, Best Diversity, Best Company for Women, Best Career Growth, Work-Life Balance, Happiness, and Top-Rated Outlook in 2025.
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• Social Circles: Connect over shared interests—books, music, movies, and more.
• At Aveanna, your well-being matters. That’s why on Wellness Wednesday's, we give you tools to recharge, reset and refocus.

Inclusive Growth

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• Every year, we embrace our Month of Service, giving you the chance to volunteer in your local community with your team. It’s a powerful way to give back, connect, and live our values beyond the workplace.

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JOB OVERVIEW

The End User Computing Lead is a result-driven team leader responsible for monitoring and supervising a team of technicians to achieve the organization’s objectives. Responsibilities include providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.

This position will lead a team of End User Computing Technicians that resolve and report various computer problems related to network infrastructure including end user support, security upgrades, and maintenance. This is a 2nd tier IT support team for internal employees. It demands strong technical skills and customer service at the highest of levels.

A top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.

KEY RESPONSIBILITIES

• Lead a team that delivers front line technical assistance and support related to computer systems, hardware, and software.
• Manage and prioritize the ticket queue for the End User Computing team.
• Support, document, and manage conference room setups and operations at the corporate headquarters.
• Provide on-site technical support at the corporate headquarters as needed.
• Motivate and inspire the team to achieve organizational goals and targets.
• Develop and implement timelines to achieve project milestones and targets.
• Delegate tasks effectively to team members.
• Identify training opportunities and conduct meetings to maximize the team’s potential.
• Empower team members with skills to improve their confidence, product knowledge, and communication.
• Contribute to the success and improvement of the iService program.
• Create a positive and inspiring work environment for the team.
• Develop and maintain comprehensive support procedures and prepare end-user documentation.
• Respond to service tickets/calls, troubleshoot, isolate the issue, and determine and implement the most appropriate solution.
• Maintain, support, repair, relocate, recover, upgrade, and deploy hardware as needed.
• Handle HIPAA-sensitive data with utmost care and ensure its safe and secure management.
• Utilize Active Directory for account move/add/change and user creation

QUALIFICATIONS

Required

• High school diploma or similar.
• Excellent communication, interpersonal, organizational, verbal/written communication, structured analytical and presentation skills.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• 3-5 years previous experience leading a team.
• 3-5 years previous technical support experience, providing 1st tier Service Desk or 2nd tier IT Support in a professional environment.
• 3-5 years of experience supporting LAN/WAN, TCP/IP, Active Directory technologies.
• Ability and desire to provide excellent customer service to the user population.
• Working knowledge of Microsoft operating systems and applications *Proficient PC Skills, including but not limited to: Word, Access, Excel, Power Point, E-Mail clients, and Web Browsers.
• Experience with Exchange, Active Directory, Networking, VMWare.
• Proven ability to support customers in a technical environment.
• Willingness to take ownership of problems and follow through to completion.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self-motivated, detail-oriented, and able to work independently and efficiently to meet deadlines.
• Ability to manage multiple projects simultaneously with minimal supervision.
• Problem solving skills and the ability to exercise sound judgment in any customer service scenario.
• Must have experience troubleshooting PC and Laptop hardware issues.
• Must be able to verbally communicate instructions or other information as required.
• Must be able to exert physical strength and occasionally lift 25 pounds.
• Must be able to bend, turn/twist, kneel, squat 30-40% of each workday.
• Knowledge of connections, wiring and cabling, and network management (including DNS).

Preferred

• ITIL certifications are preferred.

Other Requirements

• Must be able to always adhere to confidentiality standards and professional boundaries.
• Attention to detail.
• Time Management.
• Ability to remain calm and professional in stressful situations.
• Strong commitment to excellence.
• Quick-thinking and astute decision-making skills.
• Effective problem-solving and conflict resolution.
• Excellent organization and communication skills.
• Demonstrated analytical and problem-solving skills.
• Ability to work in a project-based team environment with minimal supervision.
• Must be able to handle multiple tasks at one time, in a fast-paced office environment handling multiple demands.
  Ability to meet deadlines and reprioritize work to meet changing requirements.
• Strong organization and time management skills.
• Customer focused with dedication to customer satisfaction.
• Able to communicate effectively to people at all levels of the organization.

Physical Requirements

• Must be able to lift equipment from 15 to 25 pounds.

Age

• Must be 18 years or older

Language

• Must be able to speak, write, read, and understand English

Work Environment

• Performs duties in an office environment during agency operating hours.
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.

OTHER DUTIES

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities and activities may change at any time with or without notice.

TOTAL REWARDS

• Comprehensive medical, dental, and vision coverage; a 401(k) matching program; and an Employee Stock Purchase Plan (ESPP)
• Career Path: Opportunities for advancement

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter, and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.