Director, Business Systems Analysis

Director, Business Systems Analysis

Become a part of our caring community and help us put health first

The Director, Business Systems Analysis leads the strategic advancement, optimization, and integration of systems and solutions that support healthcare provider operations. This role serves as a key liaison between business stakeholders, IT, and provider operations, driving transformation initiatives that enhance provider experiences and streamline workflows. The Director requires deep expertise in business systems analysis, systems lifecycle management, and healthcare technology trends.

The Director, Business Systems Analysis formulates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.

Key Responsibilities

• Execute a multi-year strategy for provider-facing systems, aligning with organizational goals and evolving healthcare industry standards.
• Lead cross-functional teams (including business solution architecture, testing, release management, and production support) to analyze provider needs and translate business objectives into solutions.
• Oversee the design, selection, and implementation of scalable IT solutions to support provider enablement, ensuring interoperability, data integrity, and regulatory compliance.
• Evaluate and enhance system performance, measuring benefits achieved and driving continuous improvement initiatives.
• Partner with executive leadership and provider business leaders to identify opportunities for innovation and operational efficiency.
• Manage all phases of the system lifecycle—from business solution architecture through deployment, training, and post-implementation support.
• Foster innovation by piloting AI/ML applications to automate aspects of provider operations.
• Cultivate a culture of excellence, accountability, and customer-centricity within the Provider Systems Enablement team.

Use your skills to make an impact

The work of this position is integral to improving the health, well‐being, and quality of life for Humana and our member communities. The work of this position requires a deep knowledge of data management and integration, business analysis, project management, technical architecture, or a relevant technical or functional background that supports application or systems strategy, implementation, and/or operations.

Required Qualifications

• Undergraduate degree
• Minimum 10 years of progressive experience in business systems analysis within a large, complex technical environment
• Minimum 5 years in a leadership role overseeing diverse technical platforms (e.g., Data Service Layer, API Management, Databases like Oracle RDBMS, Mongo DB) and large‑scale system implementations
• Experience with Agile product development tools and methodologies (e.g., Jira, Azure Dev Ops) including Scaled Agile Framework (SAFe) and Lean Portfolio Management (LPM)
• Direct experience in healthcare technology and provider operations
• Proven track record in technical product selection, design, and practical implementation of IT solutions
• Curiosity of continually looking for improvements and innovative solutions, staying updated on industry trends and best practices
• Exceptional verbal and written communication skills, with demonstrated ability to present executive leadership and influence senior stakeholders
• Experience managing production environments and driving operational excellence
• Experience coaching, delegating, and building teams and talent
• Results‑oriented with the ability to deliver IT solutions on time and on budget

Work‑At‑Home Requirements

• At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• Familiarity with cloud platforms (Azure, GCP), data management and architecture, integration patterns with internal and external applications

Additional Information

• As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
• If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre‑recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$156,600 - $215,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our .