General Manager

This position is fully accountable for the profitable operation of a Firehouse Subs® Restaurant while adhering to all company guidelines and regulations.

Principle Accountabilities

• Ensure the restaurant is in full compliance with all local, state, and federal regulations, including health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA, and any other applicable regulations required for the legal operation of the business.
• Ensure knowledge, adherence, and enforcement of all Firehouse Subs® Policies and Procedures.
• Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality, and cleanliness while embracing the Firehouse Subs® “culture” of a cheerful and fun work environment, the brand’s beliefs, and values to further the mission and vision.
• Ensure the profitability of the business by operating within established guidelines for food cost, labor, controllable expenses, utilities, and sales growth.
• Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.
• Be accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.
• Be accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers.
• Actively participate in local restaurant marketing within the local trade area.
• Implement and promote all Public Safety Foundation initiatives.
• Ensure all required programs, reports, and legal documents are accurate, complete, and accomplished on schedule.
• Maintain awareness and participation in community affairs to take advantage of sales and public relations opportunities.
• Represent Firehouse Subs® in a professional, positive manner at all times.
• Communicate effectively to the GM/Owner about any issues that may impact our business.
• Maintain restaurant equipment in full working order and communicate problems immediately to Owner.
• Be able to work on your feet for up to 13 hours at a time.
• Be able to lift up to 50 lbs.
• Perform any other duties assigned by the Owner.

Firehouse Subs® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service, and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs® is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the Firehouse Subs Public Safety Foundation®.

The founders are the real deal; the food is their creation, and the brand is a family of franchise operators who share the same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.

Mission and Core Values

• Hearty and Flavorful Food
• Heartfelt Service
• Public Safety

Benefits

• Competitive hourly wages
• Discounts on meals
• Friendly, team‑oriented environment