Strategic Partner Success Director

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You'll Do:
The Strategic Partner Success Director is a high-impact, individual contributor role focused on driving new business through strategic partnerships. This person will own and grow key highly engaged revenue generating partner relationships, primarily with enterprise organizations with $5B+ in overall company size, while building new executive-level connections within large HCM and HR technology ecosystems.
This role is hands-on and influence-driven, requiring strong executive presence, the ability to tell a compelling story, and the grit to turn relationships into revenue.

Responsibilities:

Partner Relationship Management

• Oversee and grow relationships with top-tier strategic partners, ensuring alignment with business objectives and executive-level stakeholders.
• Develop and execute joint business plans, co-selling, and co-marketing initiatives.
• Lead integration and enablement’s projects between partner and internal teams
• Proactively identify and develop new strategic partner relationships aligned to revenue growth.

Revenue Growth & Performance

• Achieve new business targets through partner-led initiatives.
• Monitor partner performance, pipeline contribution, and ROI; provide actionable insights and recommendations for leadership.
• Strengthening win rates through active collaboration with Sales on partner- influenced opportunities.

Internal Collaboration

• Act as the primary liaison between partners and internal teams (Sales, Marketing, Product, Client Success, Legal).
• Coordinate enablement programs and ensure partner strategies are embedded in go-to-market playbooks and sales execution.

Operational Excellence

• Maintain accurate partner data in CRM and dashboards.
• Lead quarterly business reviews and ensure contractual compliance.

• Attend industry and vertical trade shows & events as needed

Perform additional responsibilities as required.

Impact & Success Metrics

• Achievement of predefined revenue and new business targets through partner channels.
• Growth in partner-sourced pipeline and closed-won deals.
• Successful execution of joint go-to-market plans and integration projects.
• High partner satisfaction scores and retention rates.
• Effective cross-functional collaboration and influence across internal teams.
• Timely and accurate reporting of partner performance metrics
• Ability to establish strong relationships with partner stakeholders, including senior and executive leaders.

What You Need to be Successful:

• Bachelor's degree or equivalent work experience. Preferred in Business, Marketing or related fields.
• 15+ years in strategic partnerships, alliances, or channel management, preferably in SaaS or HR Tech.
• Demonstrated success in driving partner-sourced revenue growth.
• Strong leadership, organizational, and project management skills.
• Executive presence and ability to influence cross-functional and external C-level stakeholders.
• Strategic and creative thinker with a bias for action.
• Excellent written and verbal communication skills.
• Familiarity with HR Tech space, preferably within HCM Solutions.
• Comfortable navigating ambiguity and building momentum in evolving or early-stage partner relationships.
• Open to travel as required.

Preferred:

• Experience with partner enablement tools and co-selling frameworks.
• Analytical mindset with proficiency in CRM and reporting tools.
• Strong negotiation, conflict resolution, and problem-solving skills.
• Team player with a collaborative approach.

What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The salary for this position is approximately $130-150K per year. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

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United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.