General Manager
- The General Manager is expected to be in the studio during class times for a minimum of 25 classes each week, providing leadership, support, and oversight
- This is a multi-faceted role responsible for all aspects of studio performance, growth, and people management
- The GM is accountable for ensuring that all areas of the business are fulfilled and is driven by achieving goals and continuing growth
- This role requires someone who is data-driven, proactive, and solutions-oriented—constantly analyzing performance, identifying opportunities, and executing strategies that move the needle
- Duties and Responsibilities
- Work closely with studio ownership to manage day-to-day operations and implement company-wide strategies, policies, and procedures
- Ensure the delivery of positive customer service and a fitness experience consistent with JETSET Pilates service standards
- Take ownership of studio performance, holding yourself and the team accountable to excellence
- Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll
- Drive studio performance on metrics like number of classes, utilization, first visits, memberships, and revenue growth
- Use data to inform decision-making and proactively address areas of opportunity or concern
- Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals
- Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners
- Represent JETSET Pilates in the Alpharetta community with professionalism and enthusiasm
- Ensure all client inquiries, issues, and concerns receive a positive and timely response
- Create a welcoming, inclusive, and high-energy environment where clients feel valued and motivated
- Maintain the premium, boutique experience that JETSET clients expect
- Oversee hiring of instructors and studio leads, ensuring the right cultural and professional fit
- Provide ongoing coaching, feedback, and career growth opportunities for team members
- Plan and host team meetings and social events to foster camaraderie and alignment
- Create, monitor, and maintain class and staff schedules to optimize coverage and instructor success
- Maintain inventory for supplies, retail, and beverages as needed
- Ensure the studio is clean, organized, and reflects the JETSET brand at all times
- Manage studio expenses and payroll with efficiency and accountability
- Fully committed and dedicated to the role and the JETSET brand
- Team player who collaborates effectively with diverse personalities
- Strong sense of KPIs and metrics with the ability to analyze data and drive results
- Takes charge when needed but can also lead collaboratively within an established team
- Exceptional common sense and sound judgment in decision-making
- Can-do attitude with a solutions-oriented mindset
- Ability to get along with diverse staff and create an inclusive, positive culture
- Proactive, organized, and detail-oriented
- Passionate about fitness, wellness, and community
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