Sales Support Specialist

Vendor Paid Merchandise Selling Support Colleague

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

The Vendor Paid Merchandise Selling Support Colleague is responsible for all functions related to assisting customers with product selection, executing merchandise standards, and maintaining selling floor presentations for the brand or specific vendor they represent. The Vendor Paid Merchandise Selling Support Colleague is a product expert for the vendor that funds them. They support our customer-readiness standards by delivering a memorable customer experience and maintaining a neat, clean and organized shopping environment.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Make the customer the top priority

Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice

Assist with maintaining and recovering the selling floor, ensuring all sizes, colors and styles are available

Ensure appropriate selling floor presentation by promoting events and merchandise assortments

Ensure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floor

Exhibit friendly and helpful customer experience expectations

Drive and exceed department goals by executing Macy's initiatives to actively drive the business.

Maintain communication with vendors, Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers for support on driving sales and event promotions

Adhere to all safety and security policies and procedures

Complete other customer-facing tasks as needed

Regular, dependable attendance and punctuality

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

No specific educational accomplishments are necessary.

Exceptional customer service skills

Possess strong merchandising skills

Ability to effectively communicate and present information to customers, peers and all levels of management

Basic math functions such as addition, subtraction, multiplication, and division

Able to use a calculator

Must be able to work independently with minimal supervision

Must be able to multitask in a fast paced environment

Ability to collaborate as a member of a team

Demonstrate an energetic and positive attitude, strong communication and interpersonal skills

Possess vision and creativity

Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays

This position requires lifting, constant moving, standing, and reaching with arms and hands.

Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders

Reaching, including above eye level, crouching, kneeling, stooping close vision and color vision

Frequent use of computers and other technology, necessary to perform job functions

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.