Patient Access Representative, Emergency Department, PRN

At ScionHealth , we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• The Patient Services Representative is responsible for greeting patient(s), check-in, check-out, scheduling, and managing the telephones and messaging. Collects and posts copays, deductibles, and past due patient balances at the time of service. Promotes a team-oriented atmosphere and takes initiative in maintaining a tidy and safe clinical environment.

Essential Functions

• Greets patients as they arrive at the clinic
• Checks patients in and completes the intake process to include insurance verification and updating demographic information
• Performs electronic chart pre-load process
• Scanning documents to the patient electronic chart
• Collects / post co-pays and other monies due from the patient at the time of service (for current and past-due balances)
• Answers phone calls and takes necessary action (Athena messages, overhead triage page, etc.)
• Performs daily opening and closing procedures; rolls the telephones, generates morning close-out (as needed)
• Scheduling: creates, modifies, cancels patient appointments
• Documents requests in for medication refills in Athena
• Manages medical records (hard-copy and electronic)
• Ability to multi-task in a face-paced environment
• Communicates effectively and pleasantly, decisive decision-making skills
• Participates in orientation, instruction/training of new personnel
• Additional duties as assigned
• Follow management directives

Knowledge/Skills/Abilities/Expectations

• Basic computer knowledge
• Excellent customer service
• Able to organize tasks, develop action plans, set priorities and function in stressful situations
• Ability to maintain a good working relationship both within the department and with other departments
• Must have good and regular attendance
• Must read, write, and speak fluent English
• Approximate percent of time required to travel: less than 1%
• Performs other related duties as assigned

Education

• High School diploma or GED required
• 9-month program in medical career college with focus on front office duties and/or Medical Assistant degree preferred

Experience

• 2+ years’ experience in medical office receptionist, patient access, or medical scheduler preferred
• Primary care or specialty physician office setting preferred