Fulfillment Operations Manager

WHO WE ARE

LoadUp is a modern junk removal and home services company leveraging proprietary technology to connect consumers with a nationwide network of independently contracted service providers. We pride ourselves on being a customer-centric organization, revolutionizing the way home services are delivered.

We are looking for talented, committed, driven individuals to join our team! LoadUp is a certified Great Place to Work® and is among Inc. 's list of the 5000 Fastest-Growing companies four years in a row (2019 - 2023).

OUR CORE BELIEFS

At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.

• Profit Drives Purpose - We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.
• Right Shell - We constantly need to be evaluating whether our processes, systems, and people are right sized for maximum agility.
• Own It - Everyone has a stake in the company and, therefore, is responsible for their performance.
• Fellowship Matters - We believe there is power and connection in being present in the same physical space.
• Live in Truth - We’re committed to winning the right way. Call it like it is. No sugar coating.
• Action Over Words - Words are important but 1000 words get trumped by 1 intentional action.
• Build to Last - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.

ABOUT THE ROLE

LoadUp is seeking a strategic and hands-on Fulfillment Operations Manager to lead and scale our national job fulfillment network. In this pivotal role, you’ll be the operational engine behind the scenes—ensuring every job is matched with the right third-party service provider (“Loader”), markets are staffed with quality providers, and Loaders empowered to deliver exceptional service. If you’ve thrived in fast-paced environments like gig marketplaces or tech-enabled field operations, you’ll feel right at home.

WHAT YOU'LL DO

• Oversee daily job fulfillment by optimizing provider dispatch, job coverage, and service-level performance across multiple U.S. markets.
• Proactively recruit, vet, and onboard high-quality Loaders in core and emerging markets to maintain healthy coverage and supply-demand balance.
• Boost Loader engagement, drive job acceptance rates, and resolve operational escalations with speed and empathy.
• Hire, coach, and develop a high-performing operations team. Set clear goals, track KPIs, and foster a culture of accountability, ownership, and adaptability.
• Drive continuous improvements in operational KPIs, including job fill rate, on-time performance, and response times.
• Negotiate job rates and set clear performance expectations with Loaders, ensuring alignment on service standards and growth-oriented goals.
• Collaborate cross-functionally with Product, Customer Experience, and Sales teams to identify friction points, enhance platform scalability, and elevate customer experience.
• Leverage data to make informed decisions, anticipate market needs, and streamline workflows for better Loader and customer outcomes.

WHAT YOU BRING

• 3 – 6 years of experience in platform operations, marketplace fulfillment, or gig economy environments.
• Experience managing or supporting a distributed 1099 or field-based workforce.
• Strong operations acumen—you're as comfortable thinking in systems as you are handling a fire drill.
• Experienced people leader in a fast-paced environment with a focus on performance management, development, and team motivation.
• Excellent communication and negotiation skills.
• Action-oriented problem solver with a continuous improvement mindset.
• Comfortable working with modern generation dispatch systems, workforce management tools, CRM platforms, and communication software.

WHAT YOU CAN EXPECT

At LoadUp our goal is to foster an environment that celebrates the success of all team members and build a winning culture. We offer a dynamic, transparent work environment where innovative ideas thrive, and teamwork is key to providing exceptional service to our customers. If you're looking to contribute to a company that values making a positive impact while constantly seeking new paths to success, we're the perfect place for you.

• Competitive Compensation - Earn a competitive salary that rewards results and team impact.
• Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance coverage to support your well-being, on and off the job.
• Flexible Spending & Savings Options – Tailor your healthcare planning with FSA or HSA accounts, putting control and flexibility in your hands.
• Generous Paid Time Off – Take the time you need to rest, recharge, or explore life outside of work.
• 401(k) with 5% Company Match – Plan for the long-term, including a generous company contribution.
• Employee Recognition Program – Get rewarded and celebrated for your contributions.
• Monthly Lifestyle Stipends – Support for the essentials, or the extras, designed to enhance your everyday experience.
• Referral Rewards Program – Help us build a high-performing team and get rewarded for referring great talent.
• Growth with Purpose – We’re a scaling company where career paths evolve. You’ll have the opportunity to grow alongside the business and shape its future.

LoadUp is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.