BDC Service Representative
BDC Service Representative Southern Motors Honda is looking for a friendly and driven BDC Service Representative to join our growing service department. In this role, you’ll be the voice of our Honda dealership — helping customers schedule service appointments, answering inquiries, and ensuring every interaction delivers the high level of care we’re known for. What You’ll Do
- Greet and assist customers with professionalism, enthusiasm, and empathy — by phone, text, email, or in person
- Schedule and confirm daily service appointments
- Handle inbound service calls, leads, and recall manifests
- Follow up on missed or inactive appointments to re-engage customers
- Log and address customer satisfaction (CSI) calls and concerns
- Research and resolve scheduling or communication errors
- Stay connected across multiple platforms including DriveCentric, X-Time, Podium, and email
- Maintain daily goals for calls, tasks, and follow-ups
- Adhere to company policies and compliance standards
- Previous experience in customer service, call center, or automotive BDC preferred
- Excellent communication and multitasking skills
- Organized, detail-oriented, and comfortable using multiple software tools
- Positive attitude and a commitment to customer satisfaction
- Health, Dental & Vision Insurance – eligible after 60 days
- Company-paid and voluntary Life & AD&D Insurance
- Short- and long-term Disability Coverage options
- Voluntary Accident, Critical Illness & Hospital Indemnity plans
- 401(k) with company match after 1 year (up to 4%)
Recommended Jobs
Busser
For this position, pay will be variable by location - plus tips. The Busser enables our Guests to enjoy their Caribbean Escape in a clean and inviting atmosphere. Bussers act with a sense o…
Paid Media Strategist
Job Description Job Description About the Opportunity Are you ready to take your career to the next level? Sparkloft is looking for a Paid Media Strategist to join our growing team! We’re see…
South Georgia Primary Care: Physician Receives 100% of Profits
South Georgia Primary Care: Physician Receives 100% of Profits Enterprise Medical Recruiting is assisting a Hospital-Owned Physician practice with the recruitment of a BE/BC Internal Medicine…
Custodian
Job Summary: We are seeking a reliable and detail-oriented Custodian to maintain cleanliness and safety in our facility. The custodian is responsible for cleaning and maintaining buildings, incl…
Server/Cashier
Papa Lou's Kitchen located at 340 Glynn St N (Hwy 85) in Fayetteville, GA is looking for a Server/Cashier to join their team. Opened in 2007, we have known reputation for great customer service so th…
Janitorial - Day Porter
Job Description Job Description We are seeking a Janitorial - Day Porter to join our team! You will be responsible for maintaining a clean and orderly environment. Background Check is required…
Travel RN Assignment
Job Description Job Description RN Travel Assignment Location: Cartersville, GA Unit: Emergency Department Night 3x12-Hour (7:00p - 07:00a Starts: 10/09/2023 Duration: 13 Weeks W…
Insurance Account Manager
Job Description Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager. We seek an energetic professional inter…
MENTAL HEALTH TECHNICIAN- PRN
Responsibilities Mental Health Tech-PRN Days or Nights 6:45am-7:15pm OR 6:45pm-7:15am Due to continued growth, we are currently searching for an experienced Mental Health Technician (MHT…
Painter
Job Description Job Description Experienced Painter Preferably minimum of 5 years in residential painting. Should be able to work from ladders and lift at least 50 pounds. Must submit to ba…