Receptionist
- Answering incoming calls on a multi-line phone system.
- Working in Zoom, Microsoft Teams and Outlook to route calls and voicemails to the appropriate person or department.
- Retrieving and responding to a variety of clients and internal firm requests via phone, email and workflow steps.
- Learning basic legal documents and terminology.
- Ensuring timely, courteous, and thorough responses to a heavy volume of email correspondence.
- Providing exceptional customer service to clients at every level of interaction.
- Providing support to attorneys in a high volume, time sensitive atmosphere.
- Maintaining strict confidentiality of client and borrower information and firm processes.
- Performing other duties and responsibilities as needed.
- Ability to carry 10 pounds or more
- Must have excellent verbal and written communication skills.
- Must have proficiency in MS Office suite.
- Must be committed to providing exceptional customer service.
- Must be able to work with others in a congenial and team-oriented manner.
- Must be self motivated.
- Must possess exceptional organizational skills; the position requires the ability to multi-task and be adaptable to continual change.
- Must have excellent attention to detail.
- High school degree required.
- College degree strongly preferred.
- Must have recently graduated from college or have 2-3 years of relevant experience.
- Because of the high volume of calls received, only qualified candidates will be contacted for consideration***
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