Hyperscaler Senior Analytics Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

We are seeking a highly motivated Senior Business Analytics Manager to support our Hyperscaler Sales Organization. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow’s biggest priorities.

In this role, you will:

• Be the strategic analytics partner to the hyperscaler operations managers, hyperscaler strategy and planning manager, and hyperscaler sales leaders.
• Own sales data analytics and reporting for all 3 of our hyperscaler relationships (AWS, Google, Microsoft Azure).
  • Deal and Market analysis
  • Pipeline analysis
  • Hyperscaler propensity analysis
  • Customer / Partner analysis
  • Migration / Margin analysis
  • Contractual obligation compliance reporting
  • Quarterly Performance results
  • Other ad hoc analysis and reports as needed

• Partner with Engineering, Legal, Marketing, NPI, Investment Relations, and other internal organizations on hyperscaler data and analytics requests.
• Educate and enable stakeholders to use available reporting tools and dashboards.
• Analyze complex data sets to identify patterns, trends, and insights.
• Present findings and recommendations to senior leadership, translating complex analyses into clear, actionable insights.
• Develop and maintain robust reports, visualizations, and dashboards to communicate findings to stakeholders at all levels.
• Drive reporting standardization and best practices across all hyperscalers as relevant.
• Partner with our internal Analytics team on data set, data model and dashboard prioritization.

Qualifications

To be successful in this role you have:

• 7+ years experience supporting a software sales organization; understanding of the hyperscaler marketplace sales motion a plus.
• Demonstrated analytical expertise by managing and analyzing large datasets using Power BI and Excel and consistently leveraging data-driven insights to support strategic decision-making across cross-functional teams.
• Proven use of reconciliation techniques to validate data integrity and outcomes.
• Demonstrated ability to evaluate intake requests, prioritize tasks and manage stakeholder expectations.
• Proven ability to construct an executive level presentation, telling a story with data and insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Adaptability to navigate evolving landscapes and shifting business priorities.
• Detail orientation coupled with a solutions-focused approach under tight deadlines.
• Advanced Excel and Power BI skills are a must.
• Experience with sales CRM systems and data.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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