Collections Specialist

Job Description

Job Description

Job Title: Collections Specialist

Job Description

The Collections Specialist plays a key role in managing accounts receivable, coordinating invoice collection, and resolving account issues to ensure customers remain within agreed payment terms and expectations. This position focuses on achieving targeted collection goals, improving receivable turnover through efficient collection efforts and proactive customer follow up, and maintaining strong relationships with both internal teams and external customers.

Responsibilities

• Coordinate invoice collection activities and resolve issues related to customer accounts in a timely and professional manner.
• Work independently with multiple locations to ensure customers adhere to established payment terms and meet expectations.
• Achieve targeted collection goals and objectives by consistently monitoring and following up on outstanding balances.
• Review the status of delinquent accounts and initiate appropriate collection actions based on due dates and dollar values.
• Contact delinquent accounts to discuss outstanding invoices, payment arrangements, and resolution plans.
• Analyze customer payment practices and recommend appropriate actions for delinquent accounts to reduce past-due balances.
• Improve receivable turnover by executing efficient collection strategies and diligent customer follow up.
• Coordinate collection efforts with branch offices and sales representatives to ensure a unified and effective approach.
• Discuss financial developments or changes identified during routine collection activities with relevant stakeholders.
• Maintain favorable customer relations while enforcing payment terms and providing a high level of service to internal and external customers.
• Handle lien releases and lien waivers accurately and in accordance with company procedures, particularly related to construction projects.
• Document collection activities, communications, and account status updates thoroughly and accurately.
• Use Excel and other Microsoft software to track, analyze, and report on accounts receivable and collection performance.

Essential Skills

• 1 to 2 years of prior collections experience, including direct collection calls and accounts receivable responsibilities.
• Customer service experience with a focus on handling account inquiries and resolving payment issues.
• Experience in accounts receivable and collections, including managing delinquent accounts.
• Previous experience in the construction industry, with familiarity in lien releases and lien waivers.
• Basic understanding of finance policies and standard accounts receivable practices.
• Strong analytical abilities with the capacity to evaluate payment patterns and recommend appropriate actions.
• High attention to detail in reviewing account information, documenting activities, and processing lien-related documents.
• Strong computer skills, including proficiency in Excel and other Microsoft Office software.
• Ability to work independently while collaborating effectively with branches and sales representatives.
• High school diploma or GED.

Additional Skills & Qualifications

• Bi-lingual fluency in Spanish and English is preferred and beneficial for communicating with a diverse customer base.
• Familiarity with construction-related documentation, including lien releases and lien waivers.
• Demonstrated ability to build and maintain favorable customer relationships while enforcing payment terms.
• Comfort working in a fast-paced environment with multiple accounts and priorities.
• Strong verbal and written communication skills for interacting with customers and internal teams.
• Ability to use data and account history to propose solutions and recommend actions on delinquent accounts.

Work Environment

This position is based onsite in an office environment in Conyers, GA, working five days per week from 7:30 a.m. to 4:30 p.m. The office features closely arranged cubicles and is adjacent to a warehouse, providing direct access to operational teams. The collections team consists of approximately eight people within a broader group of about fifteen colleagues in the office. Team members use standard office technology, including computers with Excel and other Microsoft software, and collaborate closely with branch offices and sales representatives. The environment supports long-term tenure, with low turnover and a stable, team-oriented culture.

This is a Contract position based out of Conyers, GA.

The pay range for this position is $24.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Conyers,GA.

This position is anticipated to close on Aug 7, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.