Senior Software Engineer (Salesforce)

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$139,400.00 – $230,000.00

Target Openings

2

What Is the Opportunity?

Travelers is seeking a Senior Software Engineer (Salesforce) to join our Personal Insurance organization as we grow and transform our Technology landscape. Individual will complete advanced software end to end engineering tasks that span many parts of a system including designing, developing, analyzing, configuring, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementing based on user or system specifications. Individual will also consult with users to determine hardware, software or system functional specifications, manage the effective use of resources, act as subject matter expert across multiple applications, systems and technologies, leverage technical and business knowledge to drive the planning and execution of complex initiatives, participate in the design/ development process, and provide technical leadership. Applicants must be authorized to work for ANY employer in the U.S. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role.

What Will You Do?

Provide Salesforce Service Cloud & FSC Insurance Expertise:

• Configure FSC insurance objects with complex relationships, customizing only where appropriate
• Implement sophisticated Omni-Channel routing strategies including overflow routing and agent availability management
• Build advanced case management workflows for operations processing
• Design and implement insurance-specific solutions powering automated capabilities and processes that assist operations

Provide Integration & Event Management:

• Implement complex Salesforce Connect configurations accessing real-time policy and insurance data
• Design and build platform event publishing for critical insurance workflows (policy cancellations, underwriting decisions, etc)
• Create REST API integrations with external capabilities to drive insurance processes
• Implement Change Data Capture for maintaining downstream system synchronization

API Engineering:

• Build custom REST APIs for insurance-specific operations
• Implement GraphQL queries for complex insurance data relationships
• Design composite API patterns for streamlined mobile insurance applications

Provide Technical Leadership:

• Lead complex integrations using platform events for real-time insurance operations, such as policy servicing, underwriting, etc.
• Engineer advanced Flow Builder solutions for operations decision trees, such as policy servicing, underwriting, etc.
• Guide junior developers on FSC out of the box capabilities best practices and insurance-specific business processes

• Perform complex analysis, advanced level design, configuration and develop functions for impactful and high-visibility tasks.
• Take the lead on directing and implementing solutions to moderately complex, loosely scoped problems that are aligned with team goals.
• Deliver efforts both independently and by leading other team members.
• Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.
• Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business.
• Provide technical guidance and mentorship while fostering a team environment.
• Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Five years of programming/development experience preferred.
• Delivery – Advanced delivery skills including the ability to determine the software design strategy and methodology to be used for efforts, use automated tests, analysis, and informed feedback loops to ensure the quality and production readiness of work before release, monitor the health of work efforts and that of adjacent systems.
• Domain Expertise – Demonstrated track record of domain expertise including the ability to develop business partnerships and influence priorities by identifying solutions that are aligned with current business objective and closely follow industry trends relevant to domain, understanding how to apply them, and sharing knowledge with coworkers.
• Problem Solving – Strong problem solver who utilizes data and proofs of concepts to find creative solutions to difficult problems, reflects on solutions, measuring their impact, and uses that information to ideate and optimize. Also adept at making decisions that involve a significant number of factors with broad implications.
• Communication – Strong communicator who possesses the ability to describe technology concepts in ways the business can understand, document initiatives in a concise and clear manner, collaborate effectively with teammates and others regardless of role, quickly extract core issues from discussions and meetings, give and receive constructive feedback, offer help when asked, and ensure everyone has a chance to share their thoughts and are heard; an attentive and empathetic listener.
• Leadership – Advanced leadership skills with the ability to take action even when there is no clear owner, inspire and motivate others, and be effective at influencing team members.

What is a Must Have?

• Bachelor’s degree in Computer Science or a related field, or its equivalent in work experience.
• Three years of programming/development experience.

What Is in It for You?

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .