Call Center Representative
About Us
At Blue Print Out , we are committed to delivering exceptional customer experiences through innovative communication solutions. Located in Sandy Springs, GA, we specialize in providing professional support services that help our clients maintain strong relationships with their customers. Our team is driven by excellence, integrity, and a dedication to personal and professional growth.
Job Description
Job Description
We are seeking a dedicated and customer-focused Call Center Representative to join our growing team. The ideal candidate will be responsible for handling inbound and outbound calls, providing accurate information, resolving issues efficiently, and ensuring a high level of customer satisfaction.
Responsibilities
Answer inbound customer calls in a timely and professional manner
Make outbound calls to follow up on customer inquiries or provide updates
Resolve customer concerns and complaints with patience and accuracy
Maintain up-to-date knowledge of company services and procedures
Accurately document customer interactions in the system
Collaborate with team members to improve customer service processes
Meet individual and team performance goals
Qualifications
Qualifications
High school diploma or equivalent (required)
Previous experience in a call center or customer service role is preferred
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in basic computer applications and call center systems
Ability to work independently and in a team environment
Reliable, punctual, and professional work ethic
Additional Information
Benefits
Competitive salary between $46,000 and $50,000 annually
Opportunities for career growth and advancement
Ongoing training and development programs
Supportive and inclusive team environment
Paid time off and holidays
Health and wellness support
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