Customer Support Agent
- Profit Drives Purpose - We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.
- Right Shell - We constantly need to be evaluating whether our processes, systems, and people are right-sized for maximum agility.
- Own It - Everyone has a stake in the company and, therefore, is responsible for their performance.
- Fellowship Matters - We believe there is power and connection in being present in the same physical space.
- Live in Truth - We’re committed to winning the right way. Call it like it is. No sugar coating.
- Action Over Words - Words are important but 1000 words get trumped by 1 intentional action.
- Build to Last - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.
- A great listener who loves helping people
- Tech-comfortable and coachable
- Energized by fast-paced days (and ready to adapt on the fly)
- Able to bring empathy and efficiency to every conversation
- Able to work nights or weekends
- Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy.
- Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset.
- Monitor and manage real-time order status to ensure a seamless service experience from start to finish.
- Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support.
- Accurately document all interactions in our systems to maintain clear and organized customer records.
- Identify and report recurring issues or trends to help improve customer experience and internal processes.
- Uphold LoadUp’s brand values in every customer interaction.
- Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment.
- 1+ years of experience in a high-volume customer service or support environment.
- Solutions-first mindset with a passion for providing great service.
- Strong communication, organization, and time-management skills.
- Familiarity with computer systems and a willingness to learn our platforms.
- A team-first attitude and comfort in a feedback-rich culture.
- High school diploma or GED required; college experience is a plus.
- Meaningful Work: You'll help real people solve real problems every day.
- Supportive Team: Collaborative environment that has your best in mind.
- Growth-Minded Culture: Regular coaching, training, and opportunities to level up.
- Fun Energy: We work hard, laugh often, and celebrate wins.
- Perks & Benefits:
- Competitive Hourly Rate with Performance Bonus
- Medical, Dental, Vision, and Life Insurance Benefits
- Flexible Spending Account (FSA) or Health Savings Account (HSA)
- 401(k) with 5% Company Match
- Paid Time Off Policy
- Employee Stipend Program
- Employee Recognition Program
- Employee Referral Program
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