IT Senior Specialist

Job Description

Job Description

Job Title: IT Sr. System Operator

About HYUNDAI GLOVIS As a global total logistics and distribution leader in Korea, Hyundai GLOVIS offers optimal services as well as strategies and processes that cover the entire logistics process while growing together with the customers. Despite the recent global economic crisis, we have been growing steadily every year with our best-in-class experts and cutting-edge technology systems. We fulfill our responsibilities and obligations as a global top-tier SCM provider through our continued investment in infrastructure and engagement in social responsibility activities.

About GLOVIS EV Logistics America LLC GLOVIS EV Logistics America, is an integrated logistics company located in Savannah, Georgia. We provide Tier 1 logistic, warehousing and inventory services to Hyundai Motor Group Metaplant America (HMGMA). GLOVIS EV Logistics America was established on October 6, 2022.

Summary: This position is responsible for a full range of technical support, diagnosing and resolving software, hardware, and network-related issues, etc. throughout the enterprise.

Department: Information Technology

Reports to: IT Manager

Responsibilities for IT Sr. System Operator :

• • Manage assigned tasks and quickly respond to and process Helpdesk tickets using ITSM in a timely and reliable manner
• • Install, maintain, setup, troubleshoot and configure PCs, laptops, networked printers, to include Zebra and Scrap printers, and peripherals
  • Perform imaging system administration for all PCs, laptops, scanners and other networked devices, as assigned
  • Open/Close and update incident history via Service Now, or other Helpdesk applications, as assigned
  • Backup/Restore user profiles and data, in-compliance with assigned procedures
  • Document, maintain, upgrade or replace hardware and software
  • Adhere to naming standards and labeling of all assets
  • Adhere to Customer Support standards and procedures to ensure priorities and goals are met
• • Performs other duties as assigned
  • IT System design and development

Qualifications for IT Sr. System Operator :

• • Required - Associate's Degree in Information Technology area or equivalent experience.
• • Three (3) or more years' experience maintaining and repairing computers.
• • Basic understanding of networking.
• • Troubleshooting skills.
• • Microsoft office suite, Windows 7, 10 & 11.
  • Antivirus software.
  • Ability to think logically and to analyze troubleshoot issues and implement appropriate corrective action.
  • Ability to plan, organize, coordinate work assignments.
  • Ability to complete projects on time.
  • Ability to work well independently and in a team environment.
• • Ability to interact positively with internal and external customers.
• • Skill in the utilization of correct grammar, spelling, punctuation, and required formats.
  • Ability to multi-task.
• • Preferred - Network +, A+
• • Ability to lift up to 50 pounds when necessary
• • Comfortable sitting for long periods of time while working on tasks

Pay and Benefits :

401(k) and 401(K) Matching

Medical, Dental, and Vision insurance

Paid Time Off

Work Location : Savannah, GA