Business Operations Manager
We do this work because we are passionate about school leadership, equity, and supporting Black educators to build their wealth. POSITION OVERVIEW
7 Figure Educator is hiring a Business Operations Manager to help with operational and administrative functions of our growing education consulting business — and to grow into a people leader within 12 months. This is a hands-on, leadership-track role for someone who enjoys building structure, improving systems, and taking ownership. You’ll start by owning core operations yourself, then hire and lead a team as you scale systems and processes. If you’re excited by growth, impact, and building something meaningful in a startup-style environment, this role is for you. JOB RESPONSIBILITIES
Day to Day Operations Ownership (Initial Focus)
- Manage the customer service inbox and respond to client inquiries with warmth and professionalism
- Support client communication, scheduling, and administrative coordination
- Lead onboarding for new team members, including access, training, and documentation
- Manage office inventory, supplies, and vendor ordering
- Coordinate logistics and food ordering for client retreats and events
- Assist with sending client invoices, tracking payments, and maintaining billing accuracy
- Maintain commission tracking and reporting
- Organize internal files, templates, and company documentation
- Create, document, and maintain Standard Operating Procedures (SOPs)
- Identify opportunities to streamline workflows and improve efficiency
- Build systems that reduce friction, save time, and support scale
- Help ensure consistency and excellence in client experience and internal operations
- Support client invoicing and revenue tracking
- Maintain commission reports and internal financial documentation
- Hire, onboard, and train operational support staff
- Coach and mentor team members using clear expectations and SOPs
- Lead day-to-day execution through operations team
- Transition from task execution to team leadership and strategic oversight
- Build and maintain client onboarding workflows inside GoHighLevel
- Create client pipelines so program teams can track onboarding and off-boarding
- Set up calendar scheduling links for the sales team during launches
- Design automations that connect sales → onboarding → program delivery → offboarding
- Continuously improve CRM structure to reduce manual work and elevate client experience
- Translate business needs into repeatable systems and processes
- Develop and enforce CRM hygiene protocols, including documentation, team training, and ongoing quality control to prevent data degradation.
- You are excited to grow into leadership or already have led with confidence in previous roles
- You are comfortable with hands-on work while building long-term systems
- You take ownership and initiative without waiting to be asked
- You love building structure, improving processes, and supporting people
- You want to make a meaningful impact in a small but growing organization
- Bachelor’s degree in Business or related field is preferred.
- 3+ years in operations, business management, project management, or administrative leadership
- Prior operational experience improving processes and/or building systems
- Demonstrated experience using GoHighLevel CRM, Salesforce or Hubspot
- Comfortable with client communication, invoicing support, and internal operations
- Strong organization, time management, and problem-solving skills
- Excellent written and verbal communication
- Previous leadership experience OR strong desire and ability to lead
- Prior experience working within a small business or non-profit setting is ideal.
- Extremely organized with strong time management and prioritization skills.
- Skill and comfort working in a rapidly changing environment with dynamic objectives
- Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision.
- Ability to build rapport and relationships quickly and develop trust with others
- Highly motivated and assertive self-starter
This position is a Full time, W-2 employee . The salary range for the position is $75-90K depending on experience and leadership.
- You’ll work remote primarily and have complete location independence within the United States; prefer those in CST or EST time zones
- Must be willing and able to attend 2-3 in person meetings annually
- You will need to be available during Monday-Friday 9-5 pm EST
- Must have own computer and reliable access to Wi-Fi, internet, headset, and phone.
- Paid Time Off
- Sick Time
- Paid Federal Holidays
- 3 weeks of paid Spring/Winter breaks (5 days in April, 2 weeks in December)
- Health insurance reimbursement (up to $350/month individual, $450/month family)
- 401(k) with up to 3% employer match after 1 year
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