Clinical Technician
- Actively engage current and potential patients with the goal of understanding barriers to medication adherence.
- Provide a superior experience with communicating on the phone.
- Completes daily Medication Support Actions (MSA) processes.
- Assist the Clinical Services team with prescriber, pharmacy, or patient outreaches and obtain necessary patient information needed to provide patient care.
- Assess and enroll Hybrid Support level patients for High Touch services.
- Work to organize and prioritize daily workload to meet company goals and priorities.
- Assist the Clinical Pharmacists in obtaining medication information discrepancies, medication histories, etc.
- Provides clear, complete, and accurate documentation.
- Assist Care Management with patient enrollment for Medication Management services.
- Assist with Health Plan initiatives such as SUPD, HEDIS or other programs related to pharmacy measures.
- Assist with MTM services, to include, but not limited to the following: scheduling, medication review prep, document creation/ upload into MedPlan for patient profile and mailings.
- Must be registered in the state of Georgia as a Pharmacy Technician.
- Minimum of 2 years relevant work experience in a pharmacy environment preferred.
- Excellent communication skills, both verbal and written.
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