Vehicle Return Clerk (Remote - Michigan)
- Ensure case accuracy
- Assemble case documentation
- Manage communications between the car owner, auto dealer and lending institution
- Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
- We make sure you have the tools you need to be able to do your job right and be connected with your team.
- Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.
- Computer navigation, typing and Microsoft Office skills
- Strong attention to detail
- High school diploma or equivalent
- Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers
- Able to work shifts within the center's hours of operation:
- Monday to Friday (no weekends!)
- Primary shift: 8 a.m. - 5 p.m. Eastern time
- Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
- Must be able to stick to the schedule reliably
- Prior experience working in banking, mortgages, accounting or an automotive dealership
- College degree
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
- Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program (earn a reward for getting your annual wellness checkup)
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
- 401(k) with match
- Flexible spending account
- Life insurance
- Short- and long-term disability insurance (company paid)
- Teladoc: 24/7 online access to doctors
- 24/7 nurse help desk
- Patient advocacy: Free 24/7 help with benefit questions and claims issues
- Family, financial and estate guidance (will) services
- Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: and your right to work:
- Click here to view Morley's CCPA Notice for applicants in California:
- Click here to view Morley's privacy policy:
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