General Store Manager Scenter Manager Career Growth

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Paid time off
• Bonus based on performance
• Free food & snacks
• Free uniforms

Job Title: General Store Manager - Scenter Manager | Career Growth | Competitive Pay + Bonuses

Location: Kennesaw (Shiloh Square)

Join a Growing Team & Lead with Purpose!

Are you a natural leader who loves dogs and thrives in a fast-paced environment? We are Scenthound, and were on a mission to keep dogs clean and healthy! If youre passionate about pet wellness and want to grow your career, this is the opportunity for you!

Perks & Benefits:
- Career Growth: A direct path to Regional or Area Management positions, and even more options for career advancement!
- Competitive Pay: Base hourly rate plus tips, performance-based bonuses, and merit-based pay increases.
- Paid Vacation: Because even superheroes need a break!
- Complimentary Service Membership: Youll have access to the same amazing services you help provide to our furry friends!

Who You Are:
You are an energetic leader who is passionate about dogs and their wellness. You inspire teams through integrity, honesty, and compassion while taking pride in delivering exceptional customer service. You enjoy solving problems, love keeping things organized, and are always looking for ways to grow. Youre the kind of person who is hands-on and thrives in a fast-paced, fun environment where the wellness of both dogs and people is top priority.

What You'll Do:
As the General Store Manager (Scenter Manager), youll be responsible for the overall success of the store, ensuring smooth day-to-day operations while driving membership sales, overseeing staff development, and creating a fun and friendly atmosphere for both dogs and humans.

Key Responsibilities:
- Leadership & Team Building: Lead a team of passionate dog lovers! Provide guidance, mentorship, and coaching to develop a high-performing, motivated team.
- Sales & Membership Growth: Drive sales through health and wellness education for dog parents. Make every visit count by educating clients on the benefits of routine care and upselling memberships.
- Operations & Performance: Monitor and manage critical KPIs (Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio) to ensure the store meets and exceeds its goals.
- Hands-On Participation: Roll up your sleeves and jump in wherever needed, ensuring dogs are well cared for, and the team stays on track. From handling dogs to assisting with the workflow, you lead by example!
- Customer Service: Be the face of Scenthound! Resolve customer concerns promptly and ensure every client leaves with a smile.
- Safety First: Maintain a safe environment for all team members and dogs, adhering to all Scenthound sanitation and safety standards.
- Staff Development: Conduct performance reviews, provide ongoing training, and identify opportunities for growth within the team.
- Operational Efficiency: Create an efficient schedule, ensuring labor optimization while keeping service standards high.

Skills and Abilities:
- Excellent communication skills with both team members and customers.
- Leadership: You can inspire and coach your team to be the best version of themselves.
- Organized and detail-oriented, with strong time-management skills.
- A natural problem-solver who enjoys creating solutions on the go.
- Tech-savvy: Comfortable using scheduling software, POS systems, and other business technologies.
- Hands-on: Youre willing to get involved in all aspects of store operations.

Requirements:
- Proven **management experience, ideally in retail, hospitality, or a similar customer-facing role.
- Customer service experience is a must.
- Ability to lift up to 50 lbs and be on your feet for extended periods of time.
- Must have **reliable transportation** and be willing to work in a smoke-free environment.

Ready to Join the Pack?
If youre ready to lead with purpose and grow your career with a fast-growing, innovative company where your love for dogs can shine, we want to meet you! Apply now and start making a difference in the lives of dogs and their families every day!