Senior Product Manager, Sales Integrations
- Lead development and execution of a Sales & Groups integration product strategy , informed by customer and stakeholder needs, market trends, vendor capabilities, and enterprise platform constraints, resulting in a prioritized roadmap of enhancements and new capabilities.
- Identify product and integration opportunities well in advance of obsolescence; drive strategic planning and articulate clear business and functional requirements.
- Apply domain expertise to provide product thought leadership and translate vision into actionable delivery that supports revenue growth and operational efficiency.
- Drive product and integration delivery by reviewing performance, managing dependencies, and directing work across cross-functional teams and vendor partners.
- Partner closely with Business Analysts and technical leads to source data, define requirements, and craft test plans to support data-driven decision making.
- Proactively engage stakeholders across sales, hotels, loyalty, technology, and operations to ensure alignment on priorities and roadmap outcomes.
- Forecast ROI, track product performance post-launch, drive adoption, and lead ongoing optimization planning.
- Measure product and integration performance; identify performance drivers and establish ongoing monitoring and diagnostics.
- Provide guidance on product and solution design while balancing integration, vendor, and enterprise dependencies.
- Manage product lifecycles by continuously evaluating performance and evolving requirements to meet business needs before capability gaps emerge.
- Communicate product roadmaps, integration plans, value propositions, and delivery status to stakeholders and leadership; provide regular updates through established governance and PMO processes.
- Identify opportunities to improve operational effectiveness, internal customer satisfaction, and delivery predictability.
- Provide regular, audience-appropriate updates to leadership and partners.
- Provide mentorship, coaching, and guidance to Product Managers and cross-functional partners.
- Support talent development and team growth as the organization scales.
- Bachelor's degree in Information Technology, Business, Customer Experience, or a related field, or an equivalent combination of education and experience.
- 6-8 years of relevant experience as a Product Manager, Senior Product Manager, or product leader in a modern software or enterprise platform environment.
- Experience delivering integration-heavy products involving multiple systems and external vendors.
- Experience supporting sales, booking, or enterprise workflow products preferred.
- Strong understanding of enterprise product ecosystems, including CRM platforms (e.g., Salesforce ), and how products integrate across multiple systems.
- Proven ability to manage multiple products or complex initiatives simultaneously within an agile delivery model.
- Strong knowledge of modern product management practices and agile methodologies.
- Experience working as part of collaborative, cross-functional product, technology, and vendor teams.
- Ability to define goals, metrics, and analytics to measure business and product value.
- Comfortable navigating ambiguity and pivoting priorities in a fast-moving environment.
- Strong communication skills with the ability to translate complex concepts for technical and non-technical audiences.
- Demonstrated experience gathering and documenting business and functional requirements (vision, scope, use cases, workflows, etc.).
- Experience balancing the needs of multiple stakeholders while driving alignment and execution.
- Strong organizational, planning, and follow-through skills.
- Proficiency with MS Office tools and experience using agile tools such as Jira.
- Balances Stakeholders: Anticipates and balances competing needs.
- Drives Engagement: Creates an environment where teams and partners are motivated to deliver results.
- Develops Talent: Supports development of team members and partners.
- Experience in the hospitality, travel, or meetings & events domain, particularly across the end-to-end customer journey (sales, booking, stay, loyalty).
- Familiarity with Salesforce-based product ecosystems .
- Experience working with external vendors and third-party technology providers.
- Strong interpersonal and organizational savvy with the ability to operate effectively in complex environments.
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