Concierge Manager | MAA Lenox

The Concierge Manager reports to the Property Manager and provides oversight for the concierge team, customer service and assistance to residents and guests at an assigned property for MAA. Those values include:

• Appreciating the uniqueness of each individual
• Communicating openly and with integrity
• Embracing opportunities
• Doing the right thing at the right time for the right reasons

Duties and Responsibilities

• Schedules and coordinates the concierge team composed of full and part-time MAA associates and vendor staffing to ensure on-site service availability 24 hours a day.
• Manages the relationship with the concierge services vendor in coordination with the property manager. Leverages and maximizes available concierge vendor services and systems within budgetary parameters.
• Greets/screens visitors and vendors to the property. Monitors guest and resident traffic access to the building. Documents and escalates concerns and issues to management as necessary.
• Handles calls and assists with resident requests.
• Coordinates resident services and deliveries.
• Maintains general lobby access control, door services and other applicable lobby responsibilities.
• Provides leasing information and schedules appointments for prospects.
• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

• High school diploma/GED and one or more years of customer relations experience required.

Preferred Qualifications

• Concierge-related experience in a hotel, retail and/or restaurant environment strongly preferred
• Supervisory management experience preferred
• Bilingual preferred

Knowledge, Skills, and Abilities

• Supervisory and process management skills to coordinate staff, scheduling and services
• Business acumen to work with third party vendors and coordinate services
• Knowledge of concierge services, resident and guest relations and best practices
• Customer service skills and attention to detail
• Skill and ability to clearly and concisely communicate verbally and in writing
• Adaptability to change and flexibility to reprioritize tasks accordingly
• Knowledge and skills to handle and organize multiple tasks, prioritize, and meet deadlines
• General computer skills with Microsoft Office applications (Word, Outlook, Internet Explorer)
• Skill and ability to work independently and as part of a team

Physical and Environmental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.