Technical Sales Support - Gainesville, GA

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Gainesville
Employment Status: Hourly Full-Time
Function: Sales
Pay Range: ($45,765.00- $68,648.00)
Target Bonus: %
Req ID: 26984

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Summary

Supports Harris Products Group customers by handling incoming customer service, technical service and sales calls. Assist in the management of in-house sales accounts. Supports the outside sales team on closing orders and directs customers to resources within the company. Coordinates special order requests from Technical Services as well as outside sales. Coordinates on-time shipment of products with customer service and manufacturing. An ideal candidate will have demonstrated experience in understanding and conveying technical aspects of products as well as customer service and support experience.

Key Deliverables

Customer orders entered, technical service calls answered, customer quotes provided, on-time deliveries, increased sales, new customers.

Key Accountability Metrics

Quantity and accuracy of orders entered, technical service calls answered, customer quotes provided, number of new customers, increased sales dollars from sales related activities, attendance and punctuality.

Key Responsibilities and Essential Functions

Works safely and supports safety within their team across the organization as required.

Technical Service and Sales Support Responsibilities – 50%

• Completes training necessary to provide useful and credible recommendations and quotations regarding Specialty Gas Equipment products and applications.
• Actively generates new leads and performs follow up with customers via phone and email through incoming technical services and sales related calls.
• Determines customer requirements for specific applications to be able to offer a competitive solution.
• Uses technical knowledge of products to answer common technical questions.
• Provides first-class technical and customer service solutions to existing and potential new accounts, including focused support of a specific sales region
• Issues RMA’s (Return Material Authorization) when necessary for product return and evaluation.

Customer Service and Manufacturing Support Responsibilities – 50%

• Handles inbound inquiries via telephone and email (and associated Salesforce cases) for order status, delivery timing and related matters.
• Enters orders and provides manufacturing support for Specialty Gas Equipment including configured manifolds and custom products (i.e. SPPRD’s) .
• Works with manufacturing and customer service to schedule on-time shipment of special orders.
• Enters special orders that are ready to ship and creates delivery for shipping department.
• Assists outside sales with order placement and product selection based on availability.

Education and/or Experience

Required

• 2-4 years’ experience in a field related to gas pressure and flow control equipment
• High School diploma
• Working knowledge of ERP as related to inventory, production and customer service - SAP stringly preferred
• Working knowledge of Microsoft Word and Excel

Preferred

2-year degree in a science or engineering related field

Core Competencies Required

Maintains a Customer Focus – Demonstrates exceptional service to both internal and external customers giving high priority to understanding and satisfying the customer.

Takes Ownership – Demonstrates a continuous drive to achieve superior results and takes responsibility for those results.

Is a Team Player – Has the ability to collaborate effectively with others to achieve common goals. Recognizes situations in which team members need to work together to solve work tasks at hand.

Uses Sound Judgment/Integrity – Takes action that is well-reasoned, which represents the best interest of the business.

Achieves Quality Results – Flawlessly executes on objectives to ensure the long-term success of the organization.

Key Knowledge, Skills, Abilities, and Qualities Required

Language Skills - Ability to communicate orally, in writing, or via electronic means, in a manner appropriate to the audience. Reads, interprets and analyzes written documents and procedures. Presents findings, recommendations and actions in writing and orally. Persuasively provides positive clarification in writing or orally.

Mathematical Skills - Must have a basic knowledge of simple math; basic addition, subtraction, multiplication and division. Demonstrates competence and understanding of numerical data, statistics and graphs.

Computer Skills -Must have a working knowledge of Microsoft Office products as well as entering and manipulating data on spreadsheets.

Reasoning Ability - Must be able to evaluate gas equipment problems over the phone and offer solutions. Solves problems based upon the collection and interpretation of data and information. Interprets verbal and written instructions. Ability to relate well to others and to establish good working relationships. Ability to think through problems in a logical manner in order to determine key issues. Gathers and analyzes information skillfully.

Other Qualities - Must have a professional attitude with customers and be courteous, soft-spoken and respectful at all times. Must always be patient with customers who are belligerent, demeaning and angry. Provides product understanding and assistance. Demonstrates accuracy and thoroughness. Understands technical aspects of products to answer common technical questions

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.