Vice President of Brand Strategy & Experience Atlanta, GA

At Cortland we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector our focus on performance innovation and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources autonomy and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As the Vice President of Brand Strategy and Experience you will be the visionary behind crafting and delivering an exceptional living experience across our multifamily portfolio. Youll define and execute a cohesive brand strategy that translates into meaningful memorable resident experiences and scalable design systems. Youll lead cross-functional collaboration with teams across design investments operations marketing communications and development to bring the brand to life at every touchpoint. Through thoughtful experience-driven strategies youll elevate resident satisfaction and retention foster vibrant communities unlock new revenue opportunities and strengthen long-term asset performance - positioning Cortland as a recognized leader in consumer experience within the multifamily industry.

**This is a full-time onsite role in the Cortland Buckhead Office**

Strategic Planning and Cross-Functional Collaboration

• Lead the development of brand strategies annual business plans and 3-year strategic plans to strengthen brand positioning and achieve commercial objectives.
• Leverage Cortlands proprietary consumer segmentation resident insights surveys data analytics and trend analysis to identify opportunities for innovation and improvement across the resident journey.
• Work closely with operations field teams investments marketing and design teams to align strategies and ensure cohesive execution of brand roadmaps.

Brand Performance and Growth

• Serve as a brand business leader driving market leading performance and ensuring brand differentiation within our markets. This includes representing the brand in cross-functional planning and translating consumer insights into actionable strategies.
• Develop and monitor key performance indicators to measure resident experience success including satisfaction scores retention online reputation and the overall contribution to community financial performance.

Guest Experience Excellence

• Build upon our market-leading resident experience by orchestrating brand delivery across the full ecosystem from online prospect funnel and on-property execution and programming to ensure consistent differentiated and high-quality resident experiences.
• Collaborate with marketing and communications to align prospect and resident-facing messaging across all communications channels.

Innovation and Implementation

• Lead the planning piloting and rollout of brand hallmarks product/service innovations and other initiatives to enhance the brand experience.
• Develop fresh concepts and engagement strategies targeted towards specific resident segments and asset archetypes to differentiate the companys brand and communities in the marketplace
• Partner with product and technology teams to enhance digital touchpoints introduce new features and capabilities reduce friction and increase resident engagement.

Brand Integrity and Standards

• Serve as a resident advocate within the organization ensuring the voice of the customer informs decisions at every level.
• Translate brand positioning into operation and design principles and standards. This involves reviewing and providing guidance on property-level creative concepts ensuring alignment with the customer segmentation and standards during renovations and new openings and managing brand standards implementation.

Qualifications

• A Bachelors or Masters degree in Brand Management Marketing Industrial Design or a related field or an equivalent combination of education and work experience.
• 10 years of experience in marketing innovation or brand management role with progressive leadership experience
• Proven success in experience delivery ideally within the real estate hospitality or consumer lifestyle sectors.
• Demonstrated project and financial management experience including managing budgets and multi-partner relationships.
• Ability to demonstrate creative credibility strategic acumen and an ability to operate fluidly between big-picture vision and detailed execution.
• Exceptional strategic thinking and analytical skills with a proven ability to interpret market data and consumer insights to drive performance.
• Strong commercial acumen with a track record of delivering commercial results and ROI.
• Excellent verbal and written communication skills and executive presence for engaging senior stakeholders and external partners.
• Demonstrated people and business leadership skills with the ability to inspire and develop teams.

About Cortland

Founded in 2005 Cortland is an international vertically integrated multifamily real estate investment development and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US Cortland combines in-house design construction and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose performance and people.

Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardlessof race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable you have a disability and need an accommodation or assistance with the application process and/or using our website please email

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

Required Experience:

Exec