Business Office Manager

At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.

The Opportunity:

We are actively looking to add a Business Office Manager (BOM) to our team. As the BOM, you will manage the day-to-day administrative tasks such as all facility billing, accounts receivable, and collection activities and supervision of billing and collections personnel. You will also manage accounts payable, payroll and HR functions of the facility.

What You’ll Do:

Daily Responsibilities:

• Organize overall functions and controls within the community business office.
• Maximize cash flow through efficient billing and collection processes.
• Perform office support duties required by Executive Director.
• Maintain the Human Resources/Payroll and accounting system.
• Manage accounts payable, accounts receivable, petty cash, resident funds, and cash receipts.
• Assist with resident move ins and tours.
• Maintain confidentiality and privacy of all data, including resident, team member, and operations data.
• Interact with home office billing team and payers to define billing requirements and ensure prompt payment of claims.

What You’ll Bring:

Experience & Education:

• High School diploma or general education degree (GED).
• Requires 1 to 3 years bookkeeping and administrative experience and working knowledge of financial statements and automated financial software.
• Strong organizational and analytical skills; oral and written communication skills.
• Strong interpersonal skills.
• Ability to apply professional standards of practice in job situations.
• Knowledge of accounting procedures to maintain petty cash, resident fund, payroll, accounts payables and receivables.
• Must type 40-50 wpm and be proficient in the use of a personal computer, word processor and related Microsoft Office software product suite.

We Got You:

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision.
• 401k + Match.
• Competitive PTO.
• Life, Disability & other supplemental benefits.
• Professional Development Funds.
• Wellness Coaching & Personal Support Benefits.
• Recognition & Reward Programs.

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our deep sense of purpose and passion for advancing the lives of others.

• Puts People First – You have an authentic connection to our vision of a world in which the quality of life is ageless, and a desire to advance our culture by always respecting and empowering our team members, residents, and families.
• Customer Focused – You strive to build and strengthen customer loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative customer attraction and retention strategies.
• Results Oriented – You’re forward thinking, seeing the big picture as you lead with empathy and drive to exceed results. You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Drives Operational Excellence – You encourage a mindset of continuous improvement. You respect ideas, collaborate, and empower others to elevate how and what we deliver for our customers and each other.
• Embraces Change – You’re a change driver! A positive communicator who engages all key stakeholders to help them anticipate and embrace what’s next, you’re always adjusting the target for continuous improvement.

Five Star Senior Living provides comfortable, stress-free environments where residents thrive. Our teams create vibrant, caring senior living communities where each individual is engaged in their well-being, supported, and enriched every day.