Field Service Technician II

The primary role of the Field Service Technician (FST) is to provide onsite technical support in the form of troubleshooting, hands-on repairs, warranty repairs, preventative maintenance, and installation of new equipment for Nordson’s Packaging Hot Melt Adhesive Dispensing Equipment product line. The FST also works closely with various Sales Team members to assist with technical presentations and training, system quote creation, and pre-installation meetings. The FST will be scheduled to visit customers by a Service Coordinator or Supervisor. Essential Job Duties and Responsibilities

• Travel daily to customer sites to perform troubleshooting, hands-on repairs, warranty repairs, preventative maintenance, and installation of new equipment.
• Provide Remote Technical Support to assigned Top customers.
• Provide start-up support for end-users who receive a new machine from an OEM with a Nordson Packaging system.
• Complete Corrective Action Reports for all Warranty issues.
• Conduct formal and informal training classes.
• Complete accurate service reports/service tickets after customer visits in a timely manner.
• Responsible for auditing, documenting and updating customer installed base line survey information for our database.
• Report any customer complaints about our equipment performance to assigned Field Service Supervisor.
• Comfortable working with hi-temp, hi-pressure, and hi-voltage equipment (240VAC – 480VAC).
• Comfortable working onsite alone with tools to assist customers.
• Comfortable with upselling customers on new products and technologies.
• Effective clear concise oral & written communication skills.
• Home office space.
• Excellent computer knowledge: MS Office, Outlook, MS Teams, Concur, SAP, SAP C4C, Concur etc.An FST must be able to lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception. Travel Required Estimated 75% with 5 to 10+ overnight stays/month. Interested?

salary: $38,500 - $68,000 per year
shift: First
work hours: 8 AM - 4 PM
education: Bachelors

Responsibilities

The primary role of the Field Service Technician (FST) is to provide onsite technical support in the form of troubleshooting, hands-on repairs, warranty repairs, preventative maintenance, and installation of new equipment for Nordson’s Packaging Hot Melt Adhesive Dispensing Equipment product line. The FST also works closely with various Sales Team members to assist with technical presentations and training, system quote creation, and pre-installation meetings. The FST will be scheduled to visit customers by a Service Coordinator or Supervisor.

Essential Job Duties and Responsibilities

Skills

• Electronic Maintenance
• Mechanical Maintenance
• Basic Computer Skills
• Blueprint Reading

Qualifications

• Years of experience: 5 years
• Experience level: Experienced

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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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