Level 1 Help Desk Analyst
Title: Level 1 Help Desk Analyst
Location: Conyers, GA 30013
Duration: Long Term
Onsite
Job Description:
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA s until resolved.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Bilingual - Spanish
- IT Help Desk Call Center exp
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