Solutions Engineer
- Own and define end-to-end solutions for transacting ARI, booking, and content data across IHG products, intermediaries, and external vendors-including system diagrams, deployment plans, data mappings, ETL/ELT, Interface Control Documents (ICDs), and documented end-to-end workflow definitions.
- Map and analyze how data flows across systems: document API (automated) and manual (non-API) touchpoints, data payloads, transformation logic, and error-handling strategies to enable reliable integrations.
- Translate business objectives into strategic connectivity and system-design decisions; evaluate technical and economic feasibility and recommend configuration vs. customization trade-offs.
- Design, validate, and maintain lightweight sandbox configurations and use tools (e.g., Postman) to simulate partner API calls, troubleshoot failures, and validate payloads and assumptions without writing production code.
- Identify and proactively mitigate potential failure points in the end-to-end workflow; design or recommend visibility tools, logging, and monitoring to surface failures and reduce MTTR.
- Develop, document, and refine operational processes (runbooks, escalation paths, manual workarounds, and API-driven processes) that support the technical solution and ensure operational efficiency and recoverability.
- Lead solution design across multiple external vendors and intermediaries; ensure vendor deliverables conform to agreed designs, schedules, and acceptance criteria through integration validation and formal sign-off.
- Define and enforce non-functional requirements-SLAs, security/compliance, scalability, performance, and disaster-recovery/operational recoverability-across internal and partner systems.
- Act as the technical liaison between product managers, vendor support, and internal engineering teams; provide guidance, clarify technical requirements, and accelerate issue resolution.
- Produce and maintain connectivity roadmaps and evaluate emerging technologies and vendor solutions for commercial applicability; drive industry standardization and interoperability where appropriate.
- Analyze business systems and end-to-end processes to identify functional gaps, risks, and mitigation controls; capture lessons learned and feed recurring needs back into product and platform roadmaps.
- Demonstrate deep industry knowledge, and trusted-advisor capabilities when engaging partners and internal stakeholders to influence technical strategy, partner negotiation, and program direction.
- Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work-related experience.
- A minimum of 10+ years of progressive work-related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.
- Strong initiative to drive deliverables and projects with a strong attention to detail
- Strong competency in creation and maintenance of travel industry distribution solutions
- Strong proficiency in Business Process Analysis, Technical, and Standards Writing using MS Office Word, PowerPoint, Visio, and Excel (or similar tools)
- Experience in successfully facilitating and running large stakeholder meetings
- Systems thinking with the ability to visualize complex, multi-party systems.
- Technical mastery and competency in travel industry connectivity models, with broad knowledge of the capabilities and constraints of technologies supported. Ideal working areas of knowledge include: Push vs Pull, real time vs scheduled, cache vs direct connect
- Competency in hotel distribution research and development of maturity roadmaps including ability to evaluate products within a product family to determine best fit for a specific use case
- API proficiency with a strong understanding of REST/SOAP APIs, JSON, and XML.
- Prior experience with building, maintaining, or transitioning enterprise models which relied equally on 3rd party and internal solutions
- Working knowledge of hotel industry data standards (e.g., OTA, HTNG, IATA)
Recommended Jobs
Fire Suppression Technician - Engineering
Who We Are The Facilities Group (TFG), headquartered in Tampa, FL, is a family of commercial facilities maintenance companies, providing best-in-class service to over 25,000 locations across the cou…
RN Case Manager Covington Conyers (Snellville)
About Company: Blue Summit Hospice and Palliative Care was founded based on the knowledge that great clinical care can only be achieved by a great clinical staff. Our company was started by cl…
Audit Senior
Audit Senior To Apply Now - email your resume to [email protected] Who: A reputable and growing CPA firm is seeking an experienced Audit Senior. What: Lead and m…
Surgical RN
Job Description Job Description Description: Registered Nurse - Surgical We are seeking a dedicated and skilled Surgical Registered Nurse to join our dynamic healthcare team. This is a full…
Account Executive
BusPlanner is looking for an Account Executive to join our dynamic Sales team. In this pivotal role, you'll be instrumental in growing BusPlanner’s presence across key markets in the US. As one of ou…
Automation Engineer / Technician (m/f/d) LabView
Troubleshoot software with LabView Commissioning of Machines with LabView Program and edit PLC programs (SIEMENS, Allen Bradley) Write and install computer programs with LabView Test the …
Director of Finance & Operations
Director of Finance & Operations To Apply Now - email your resume to [email protected] Who: Georgia Center for Oncology Research and Education (Georgia CORE), a statewi…
Order Selector, Distribution Center
Whole Foods Market is seeking Full-Time Order Selectors for our Distribution Center in Braselton, GA This is a Perishable Distribution Center with Floral, Meat, and Produce products. Temps range from…
Human Resources Assistant
Openwork is currently assisting a local client in their search to fill a Human Resources Assistant position in Smyrna, GA. Apply Now if you meet the qualifications listed below! General Purpose: …
General Manager-QSR
General Manager – World-Famous Burger Icon Location: Savannah, GA Salary: $65,000 – $70,000 + Performance Bonuses The Opportunity Step into a leadership role with one of the mos…