Mechanical Billing and Administrative Specialist

Job Description

Job Description

People who want to do a great job want to work for a company that values that dedication.
We do.

Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are recognized as an industry leader for providing innovative outsourcing alternatives to both single truck customers and large multi-location trucking fleets. In addition to in-shop services, we also offer 24/7 emergency roadside assistance. You’ll be working with people who put everything they’ve got into their jobs. Because they love what they do and they love being on a winning team. We go the extra mile in everything we do.

We Offer:

• Paid Time Off (PTO) – personal, holiday, sick and vacation
• Career advancement opportunities
• 401(k) retirement planning
• Profit sharing
• Medical
• Dental
• Vision
• Employer-Paid Life
• Employer-Paid Short Term Disability
• And More

We are currently seeking a team member who believes in the “extra mile” philosophy to fulfill our Mechanical Billing and Administrative Specialist role.

As a Mechanical Billing and Administrative Specialist, you will report to the Mechanical Service Manager. Your focus will be estimating heavy-duty truck and trailer mechanical jobs, including parts and labor. You will also bill service tickets as demand requires. This entails significant time on the phone and computer communicating with vendors concerning parts pricing and availability and placing orders. You will also be in constant communication with mechanics on labor time and with customers on estimated job cost, lead-time, and scheduling.

What You’ll Do on a Typical Day:

• Effectively communicate and respond to customer needs in a timely manner.
• Efficiently schedule work based upon employees mechanical aptitude, as well as keeping shop workload in mind.
• Handle calls from customers and vendors as it pertains to AP/AR.
• Regularly ensure that vehicles are repaired with proper methods and procedures.
• Ability to provide customers with repair quotes via phone or email while using industry "standard pricing" and referenced resources.
• Responsible for ordering and acquiring appropriate parts, as needed.
• Ability to communicate repairs completed to customers, as well as the ability to articulate the work that was completed.
• Close cash tickets and/or ability to acquire POs from customers.
• Demonstrate high level of competency with all mechanical service billing
• Responsible to adhere to all safety programs
• Strong knowledge of Heavy-Duty VMRS codes.
• Processing and making returns

This position will be based in a commercial service and/or manufacturing/distribution center at one of our Snider Branches. The majority of this position will consist of normal office tasks, interaction amongst peers and other Snider branches. The employee is occasionally exposed to fumes or airborne particles, interacts with moving mechanical parts/equipment, and the noise level at the service center is usually moderate to high.

Our Ideal Candidate:

Education or Experience:

• Associate's Degree in Business or other related fields; four-year degree preferred and/or equivalent work experience.
• At least 5-7 years' experience within the industry or a related management position.

Skills and Abilities

• Ability to pass background check and drug screen.
• Must have strong organizational and time management skills, as well as close attention to detail.
• Complete understanding of VMRS codes and TMC recommended practices.
• Strong skills in Microsoft Office (Outlook, Word, Excel, & PowerPoint) and the ability to learn and operate other software (AS400, SAP, BTN, etc.)
• Superior customer service and communication skills (both written and verbal).
• Ability to use all necessary office equipment, scanner, facsimile machines, calculators, postage machines, copiers, etc.
• Understanding of invoicing and billing procedures.
• Sensitivity to all confidential matters.
• Reliable and dependable with self-initiative.
• Ability to work effectively as a team member and independently with minimal supervision.
• Ability to learn quickly and take on new responsibilities.
• Proficient with 10-Key.
• Ability to interact with all levels within the organization and client base.
• Ability to understand and meet month-end, quarter-end and year-end deadlines.
• Ability to work overtime based on branch or department needs.
• Understanding of industry standards and practices in accomplishing these standards.
• Ability to multi-task, work effectively under pressure and time constraints.
• Analytical skills, including research, ability to interpret data and ability to analyze information.
• Ability to train and coach in administrative practices.
• Familiarity with Paylocity is a plus.
• Supplier specific product knowledge.

You bring the drive. We’ll provide the training. Apply today to join our winning team.