Operations Manager - Technical Services - Atlanta Airport, GA

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Your impact

Jacobs is seeking an Operations Manager - Technical Services to join our senior leadership team supporting the Atlanta Airlines Terminal (AAT) project at Hartsfield-Jackson Atlanta International Airport, Atlanta, GA . In this role, you will lead multi trade operations and maintenance (O&M) activities that safeguard asset reliability, operational continuity, and exceptional customer service across a complex, 24/7/365 airport environment. You’ll apply sound judgment, independent analysis, and proven people leadership to deploy resources, resolve critical issues, and deliver to contract requirements, KPIs, and client expectations.

AAT operates continuously with three primary shifts - 6:00 AM–2:00 PM, 2:00 PM–10:00 PM, and 10:00 PM–6:00 AM. While duties are primarily on site during standard business hours, this senior leadership role requires availability for off hours, nights, weekends, and emergency or extreme weather operations to ensure service continuity.

Essential Job Functions

1. Ensure team compliance with BeyondZero health, safety, sustainability, environmental, and safety training requirements in the performance of work on behalf of client, their customers and broader airport community.

2. Participate in daily client briefings; oversee rapid investigation and resolution of issues arising from those communications.

3. Provide client support, incident investigations, problem-solving, and the resolution of immediate, intermediate, and long-term corrective and preventative maintenance issues in support of O&M service continuity.

4. Lead, manage, and support frontline leaders who respond to reactive, day-to-day issues, as well as drive the completion of planned and scheduled projects.

5. Assist with trouble-shooting reactive and operational issues required to ensure continuity of operations for critical airport systems and equipment.

6. Oversee the resolution of employee relations issues in collaboration with leadership team, senior leaders, Human Resources and the Employee Relations team.

7. Drive frontline leader work order completion and enterprise asset management system (EAMS) process oversight and quality assurance of work order and performance data in support of ISO 9001 registration, AAT project’s quality management system goals (safety, cost, quality, schedule, operational continuity); key performance indicators (KPIs); client, customer, and broader airport community goals.

8. Support project quality management system by facilitating and overseeing work delivery processes, service failures and other incident investigations, root cause analysis, proposed corrective actions, and training initiatives consistent with project’s ISO 9001: 2015 certified quality management system to drive a project culture of continuous improvement.

9. Create, implement, and maintain standards for service delivery and customer service consistent with client, customer and airport community quality expectations.

10. Drive extreme weather event planning, operations, and manpower scheduling, etc. to meet winter and inclement weather service delivery expectations.

11. Assist program manager with preparation and delivery of annual and quarterly business reviews (ABR/QBR), maintenance updates, project status, work order performance, KPI, and other reporting as needed.

12. AAT Project O&M services are ISO 9001: 2015 compliant.

Bring your team-focus, adaptability, and commitment to excellence, and we’ll help you grow what drives you - and deliver the world’s most challenging Facilities Services projects, together.

#omfs #ourjacobs #LI-PH2

Here's what you'll need

• Associates degree with a relevant combination of technical training and experience, or bachelor’s degree required.
• Five to seven years management or combined experience with craft, trade, operations and maintenance responsibilities in an aviation, large industrial, public institutional, private sector commercial, manufacturing, or similar facility required.
• Demonstrated skill at developing and driving a project culture grounded in Jacobs BeyondZero safety principles and practices.
• Demonstrated superior, professional communication and writing abilities, along with critical thinking and problem-solving skills.
• Demonstrated professional performance evidencing capacity to maintain positive, effective, and supportive interpersonal relationships with team, client, and broader airport community.
• Highly developed knowledge and skill in a single or multi-trade specialty area (electrical, plumbing, HVAC, central utility plant, fire suppression, etc.) is required to provide subject matter expertise and guidance to resolve complex and challenging operational, maintenance, scheduling, critical incident, and special operations requests.
• Ability to manage complex operational assignments and negotiate an acceptable resolution that meets client, customer, and broader airport community requirements.
• Compile and analyze data, identify trends, and manage performance data sets to provide clear, concise findings reports.
• Solid administrative skill and ability to effectively use Office 365 and other Jacobs’s project management and administrative programs.
• Demonstrated skill and ability to lead and build resilient, high performing teams committed to client goals and superior service delivery.
• Must possess a current valid driver's license with no major infractions

Ideally, You'll Also Have

• Master’s degree preferred.
• Eight or more years management or combined experience with craft, trade, operations and maintenance responsibilities an aviation, large industrial, public institutional, private sector commercial, manufacturing, or similar facility preferred.
• CFM, PMI, or similar certification preferred

Working Conditions

Safety is a core value at Jacobs. We are committed to providing a safe and healthy workplace for all employees. This position will spend a substantial amount of time performing safety sensitive labor or services.

Posted Salary Range: Minimum

102,900.00

Posted Salary Range: Upper

142,000.00

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.

The base salary range for this position is $102,900.00 to $142,000.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on March 06, 2026. This position will be open for at least 3 days.

Onsite employees are expected to attend a Jacobs Workplace on a full-time basis, as required by the nature of their role.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support .

Locations

City State Country
Atlanta	Georgia	United States
Atlanta	Georgia	United States