Night Auditor
- Medical
- Vision
- Dental
- 401K
- Immediate Pay- earned wage access!
- Vacation time
- Sick time
- Holiday pay
- Bonus opportunities
- Brand-specific employee discounts
- Long term/short term disability
- Life insurance
- Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house
- Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean
- Explain and provide any promotional items to each guest checking in
- Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests
- Documents any new commercial customer checking in so that a new account can possibly be opened
- Inquires why rooms are blocked and asks maintenance to fix problem to unblock
- Ensures rollaway beds and cribs are where they are shown on computer
- Responds promptly to any guest inquiries or complaints
- Offer alternate solution if guest demand cannot be met
- Covers other areas of hotel as needed
- Document any guest accidents by completing the accident report form
- Complete the maintenance log whenever a complaint is reported
- Maintain all areas of the front desk; clean and organized
- Take the initiative to greet guests in a friendly and warm manner
- Other duties as assigned
- High School diploma/GED required
- Previous experience in hospitality preferred
- Customer service experience required
- Experience handling cash, credit card procedures, and use math concepts
- Attention to detail and organized
- Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
- Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.
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