Transportation & Commute Program Coordinator

Job Description

Job Description

At Steer North America, we help shape the future of mobility, cities, and infrastructure. Our work supports more connected, sustainable, and accessible transportation systems that improve how people live, work, and travel.

Steer is an employee-owned international consultancy specializing in transportation and infrastructure. We combine global expertise with local insight to help public and private sector clients tackle complex mobility challenges and make better decisions about how people and goods move.

Our teams advise governments, transit agencies, airports, infrastructure investors, and private mobility operators across strategy, advisory, planning, and operations. From major transit investments to airport development and emerging mobility solutions, our work influences transportation systems relied on by millions.

What defines Steer is our people — curious thinkers, collaborative problem solvers, and changemakers who care about the communities we serve. Joining Steer means working on meaningful projects, contributing ideas that matter, and building a career with real impact.

What You'll Work On

We are looking for a talented and motivated individual with a background in transportation planning, marketing, outreach or facilities to support management of the onsite transportation and commute program at the local worksites of our client – a global tech company – in Atlanta and Austin.

The role of the Transportation & Commute Program Coordinator is to directly support our client’s commute program, including developing site strategies, implementing corporate mobility programs, developing transportation policies and initiatives, and utilizing behavior change techniques such as motivational interviewing to encourage multimodal commutes which help to reduce the parking demand and local congestion. The role will support the development and implementation of parking policies, multimodal travel options, rewards, and incentives while coordinating with Transportation Team members at other client offices in North America to ensure the delivery of a consistent and effective employee commute program.

Duties and Responsibilities

• Site Management: Plan and manage day-to-day transportation operations onsite for our client’s local offices in either Atlanta GA or Austin TX (depending where the candidate is based) and remote transportation operations support to the other site.

• Client Management: Serve as the primary point of contact for local site leadership, communicate effectively regarding deliverables and requests, escalate issues or challenges, and maintain records on project/task progress.

• Program Management: Partner with the Operations Team to provide input, feedback, and monitor data for programs such as Vanpool, Transit, Carpool, and Commute Coaching.

• Site Strategy: Support planning and development of site-based multimodal transportation strategies, review with relevant colleagues and leadership, and track progress.

• Metrics: Gather and analyze site-based transportation data, identify relevant metrics, develop insights and report on trends, provide regular updates to leadership, and make actionable, data-driven recommendations.

• Employee Outreach: Plan and coordinate onsite transportation events such as bike safety and awareness campaigns, commuter fairs, and one-to-one commuter engagement.

• Local Events: Maintain awareness of other local outreach events (internal and external) and understand alignment of events with the site strategy.

• Internal Vendor Coordination: Manage relationships and meet regularly with the Parking Operations, Electric Vehicle, Bike Operations, Rideshare and Facilities teams to exchange updates, escalate issues, manage tasks, gather metrics, and coordinate on policies, programs, events and initiatives.

• External Partner Coordination: Manage relationships with external partners, such as transit agencies, local jurisdictions, and transportation management organizations (TMA/TMOs), and stay informed about local regulations, policies and programs.

• Budget and Contract Management: Manage the site budget, track contracts/renewal dates, create purchase orders, track vendor invoices, and update/adjust forecasts regularly.

• Employee Engagement: Manage and respond to employee inquiries and feedback, develop content for site newsletters, create communications plans, and collaborate with team members to increase the effectiveness of engagement against site metrics.

• Other Responsibilities:

• Manage updates to internal transportation web pages

• Participate, present and create content for employee forums (e.g. new employee orientation)

• Work with other Transportation Coordinators to create consistent transportation behavior change programming

Requirements

• 5-9 years’ experience in a related field such as transportation, urban planning, marketing, communications, outreach or facilities

• Excellent written and oral communication skills

• Data analysis skills, particularly using spreadsheets

• Project/program management experience

• Good understanding of local transportation stakeholders, issues and policies

• Experience with transportation planning concepts, transportation demand management techniques, and communications/marketing for multimodal transportation

• Proficiency with Google Suite (sheets, docs, slides), website management, and project management software beneficial but not required

The ideal candidate will be:

• self-motivated, thrive in a small team environment, and be willing to take on new challenges

• flexible in working with different stakeholders and able to adapt to different circumstances to achieve results
• highly organized and able to manage multiple tasks concurrently

Benefits

How You’ll Grow

We value curiosity and a commitment to growth at every stage of a career. Regardless of your level of experience, you will be encouraged to keep learning, build new capabilities, and pursue opportunities that expand your impact and professional development. You will be supported through structured programs and on-the-job learning opportunities that build the breadth and depth of your skills at each level of growth and leadership.

Benefits That Support You

We believe that supporting our people is essential to delivering great work. Our benefits are designed to support your health, wellbeing, financial security, and professional growth. An important part of this is a commitment to a flexible, hybrid working environment.

Our benefits include:

• Excellent medical, dental, and vision coverage
• 3% 401(k)
• Discretionary annual bonus
• Generous paid time off including vacation, public holidays, sick time, and volunteering days- up to 44 days PTO
• Group Share Incentive Plan, providing employees with the opportunity to share in the long-term success of the firm
• Commuter benefits

Why People Choose Steer

Our people join Steer because they want to do meaningful work in a collaborative and intellectually curious environment. At Steer you’ll find:

• A culture that values collaboration, where you can work in partnership with teammates from around the world
• Projects that create tangible improvements in how people move and connect, impacting the daily lives of millions of people
• Expert colleagues who are passionate about the future of mobility and cities
• The flexibility to build your professional skills and a consulting practice in a way that matches your ambition

Our Commitment to Fairness & Inclusion

At Steer, everyone is valued for their talent, curiosity, and potential. We recruit based on capability — not background or pedigree — and our interviewers are trained to run fair and inclusive processes that give every candidate an equitable opportunity to succeed.

We are proud to be an equal opportunity employer and welcome applicants from all legally protected backgrounds. We provide accommodations throughout the hiring process and during employment to ensure everyone can participate fully.

Salary Range - 75k ~ 95k w/ benefits