IT Support Specialist
We are looking for an experienced IT Support Specialist to support the U.S. Attorney’s Office Southern District of Georgia (USAO SDGA). The role involves providing IT customer support, troubleshooting, installing and configuring hardware and software, and ensuring the efficient operation of IT systems. Your scope of work focuses on assisting with day-to-day IT operations, managing IT systems, and providing training and support to users. This is a full-time opportunity in which we’ll provide competitive pay, comprehensive benefits, and job stability and security. Apply today! RESPONSIBILITIES
I. Customer Support:
- Assist in planning and delivering customer support services at the user interface
- Provide IT customer service and support in troubleshooting, recovering, and resolving software/hardware problems
- Assist users with login procedures to the network and other network applications
- Install, configure, upgrade, and troubleshoot commonly used hardware and software systems within the organization
- Set up and relocate video conference equipment
- Provide technical support for teleconferences and distance learning activities
- Perform server start-up and shutdown
- Manage files, printers, and access privileges to directories, files, shared mailboxes, and calendars
- Remove, relocate, and install computers, printers, and communication devices
- Provide user training and assistance on various routine applications
- Assist management and supervisors with various duties or projects as assigned
- Provide interim and final reports that are well-written and effectively presented
- Perform data analysis/reporting to include aggregating data into a format that is understandable
- Create and maintain database files using automated systems
- 4 years of experience in administrative, professional, investigative, technical, or other work related to various fields
- Proficiency in Microsoft Office software programs (e.g., Word, PowerPoint, Excel, and Outlook)
- Ability to use, understand, and maintain directories, personnel lists, and other guides and references
- Proficient in using a computer with a standard keyboard and additional function keys
- Excellent written and oral communication skills
- Problem solver and adaptable
- Customer-oriented
- 2 years of completed college studies in the Computer/Management Information Systems field
- Bachelor’s degree preferred
- U.S. Attorney’s Office Southern District of Georgia —22 Barnard Street, Suite 300, Savannah, GA 311401
- N/A
- U.S. citizenship required since this role supports the U.S. federal government
- Department of Justice (DOJ)
- Travel is required
- 40 hours per week
- 8 hours per day
- Employment Classification Eligibility — Non-exempt
- Not eligible for relocation benefits
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