OTM Support Manager

OTM Support Manager

$70.00 to 110.29/hr (W2 contract - No C2C)Atlanta, GA 30313 - Hybrid

: The OTM Support Manager:

• Support OTM business users, such as transportation planners, procurement, carriers, settlement, logistics leadership, and others, in their day to day OTM issues resolution with a comprehensive knowledge of functional areas of OTM.
• Need ability to solve complex issues and troubleshoot within order management, shipment planning, bulk planning, invoicing and other areas of OTM.
• Liaise with business and IT to resolve system issues and be the primary point of contact for OTM functional and system issues. Suggest key process and performance improvement opportunities within OTM identified during the course of support.
• Support OTM users by conducting training sessions and maintaining job aids and transportation/OTM documentation.

• Deliver functional OTM projects by gathering business requirements and delivering a working solution.

Time Commitment and Scope of Work: 50% - Support OTM Business Users:

• First line of support for transportation planning, settlement, procurement, and carrier issues

• Manage OTM Support email mailbox to triage and resolve day-to-day system issues

• Identify and investigate recurring issues to find the root cause and work with the appropriate teams to get permanent fixes implemented.

• Engage OTM IT for technical support issues and act as a liaison between the business and IT until resolved

• Monitor and resolve any interface/transmission issues between OTM and other systems (SAP, EDI, FourKites, etc.)

• Lead end-user training for various user groups. Create/maintain training documentation, job aids, and support documentation as needed.

• Manage/maintain master data in support of new locations and changing business requirements.

50% - Lead OTM Projects/UAT

• Lead functional OTM projects to deliver enhancements for transportation stakeholders

• Lead UAT for projects developed by the OTM IT team

• Lead quarterly OTM patch testing

• EDI testing for onboarding new carriers into OTM

Must Haves & Preferred experience/duties:

• 5 years of functional experience configuring, maintaining and supporting OTM
• Experience with supporting OTM users and troubleshooting issues related to order management, shipment planning, rates, invoicing, master data, etc. Must be able to deep dive to find the root cause of recurring issues.

• Extensive knowledge of OTM modules, including order management, shipment management, itineraries, equipment, rate management, financials, etc.

• Extensive experience with OTM functional configuration. Ability to suggest and make OTM configuration changes to support business requirements.

• SQL experience

• SAP experience

Job Types: Full-time, Contract

Pay: $80.00 - $110.29 per hour

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Atlanta, GA 30313